Just had a read through some of the threads on Bronzemoon. I didn't realise so many people had problems. I bought two Old Hickories, and a couple of Opinel knives from them without any issue. Well, the one Old Hickory took a bit longer to get to me than the other knives, but otherwise OK. Still no excuse for poor customer service/communication. I will certainly be a bit more circumspect when/if I order from them again.