I perhaps might have been slightly less angry at them if this wasn't the 3rd example of absolute jobsworthness from them since December. They used to give really good service, now I'm just feeling screwed.
It's a shame there are no other alternatives round here.
Julia
Hence my observations in my previous post, as it stands I will not even buy an OS map from them. Go Outdoors just opened a big store (Wincheap) but I don't have any experience of them or the products they sell.
I had a problem with a bank once and was getting nowhere over the phone so I went on a busy Saturday morning and started to ask to see someone with a raised voice and no queuing up, just stood there demanding to see the manager with everyone looking on, I was ushered into an office pretty quickly but not before all those queuing up had heard how unhappy I was at being given the run around. It got sorted. Just another option available if their HQ are as intractable as the shop staff, heck I might even come along to carry a placard in the Butter Market, summertime all those shoppers and tourists outside the Cathedral Gate...
Excessive wear inside the shoe or outside is, by default,faulty goods. No-one would expect someone to go on a long hike without wearing the footwear for some weeks before travelling! The premature wearing inside could lead to blisters which from my own experience can lead to infection that prevents walking ability or worse. In my case I was prescribed drugs that I was, unknown to me or my doctor, allergic to.
Did your shoes/boots have a tag that said good only for "x" kilometers or "x" hours of use and "by the way buy now get two weeks later" and I am pretty sure they did not say "use them a couple of weeks then come back and pay".
They have not gone without payment so you should not go without the use of what you paid for, the company sold the goods that they deemed suitable as they purchased them from the manufacturer it is up to them to take their supplier to task not make their customer liable for their failings of procurement.
Oh I do get riled don't I... soz Rob.