Jake Rollnick said:
I tend to avoid things from America, it feels like a big risk to me!
Jake
I'm the opposite Jake, I'm no longer prepared to put up with the old rule of one dollar to one pound in order to pay generous margins to UK importers. There are notable exceptions like Joe at ODS who offers great value and who I'm very happy to buy from, but with the exchange rate at its current level and a reliable insured airmail service from the US postal service for $25, I regularly deal direct and I'm saving a fortune on kit.
All of the problems I've ever seen are due to parcelforce in the UK. The trick is to be very aware of the size, value and labelling of packages from abroad in order to keep them out of the hands of UK customs and parcelforce. Don't be reluctant to dictate shipping methods to the US supplier and ask them to label goods as you want - if they refuse, I respect their reasons but that increases my risk so they don't get my business.
For small items, I've never had any problem with USPS global priority mail. This is airmail but uninsured. Because my experiences have all been positive and it can cost as little as $3 to post a knife this way I'm happy to take the risk. Provided it isn't labelled as a parcel or with a monster value on the packet, odds are it will never fall into parcelforce's hands and will arrive safely in 4-5 days.
I'd say try some low value orders to build up your confidence - there are big savings to be had and you may be surprised at how good the customer service is.
Cheers