You said you sent them a picture. You should have sent it back. They can’t rectify a problem there and then by looking at a picture. As far as they see it from just an email, Emberleaf missed a glaring visual anomaly during quality control checks, they missed a glaring visual anomaly during quality control checks, and then you missed a glaring visual anomaly after receiving a new item of value and then using it for a while and still not noticing it until afterwards. So you could see why they may dismiss it without examining it in person themselves. And the pattern and angle of the stain in the blade does look consistent with the angle of making feather sticks. Wood can easily put a stain on a blade like that, and it’s not always easy to remove even with fine abrasive compounds or blocks.
The complaint is almost akin to buying a shirt and wearing it out only to find a stain on the front the next morning. You can understand why they may be sceptical. They must get loads of complaints from those people unfamiliar with 01 steel properties along the same vein, and the photographic evidence from that one picture doesnt exactly show a QC issue, but use. And for three separate people, which included yourself to miss quite an obvious stain seems slim To say the least.
It could also have been caused in the post after being in very cold vans and then warm inconsistent temperatures. Being sent in the sheath as they do, a fine layer of corrosion may have formed. This is also not easy to remove as it gets into the fine microscopic tool lines and is very stubborn, even with paste.
I hope it gets sorted to your satisfaction though. If it is a QC issue. It’s appalling.
The complaint is almost akin to buying a shirt and wearing it out only to find a stain on the front the next morning. You can understand why they may be sceptical. They must get loads of complaints from those people unfamiliar with 01 steel properties along the same vein, and the photographic evidence from that one picture doesnt exactly show a QC issue, but use. And for three separate people, which included yourself to miss quite an obvious stain seems slim To say the least.
It could also have been caused in the post after being in very cold vans and then warm inconsistent temperatures. Being sent in the sheath as they do, a fine layer of corrosion may have formed. This is also not easy to remove as it gets into the fine microscopic tool lines and is very stubborn, even with paste.
I hope it gets sorted to your satisfaction though. If it is a QC issue. It’s appalling.
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