I can't believe the service from Go Outdoors!
I bought an inflatable shelter in early March 2018, used it for Scout School 2019 and carefully packed away. Got out for Scout School March 2020 and it has sprung a leak, no problem I thought just get the bladder out and repair or replace it. Not removable, in fact so tight I couldn't get close to the leak where the bladders crossed.
Then lock down!
I did try to email them several times but their advice was to take it into a store and explain after lock down was lifted. Finally managed that last Friday, didn't have the receipts but the manager said as it was a scout group they would refund if I could find the payment on my statements. Did so Tuesday and they amazingly gave me a full refund on a gift card which I promptly spent on the Genus version 2 which does have replaceable bladders. (Slightly cheaper too, so extra socks bought with excess, can never have too many socks!)
I know it was for a scout group but that was well over a year since purchase and without a receipt.
Absolutely amazing!
I bought an inflatable shelter in early March 2018, used it for Scout School 2019 and carefully packed away. Got out for Scout School March 2020 and it has sprung a leak, no problem I thought just get the bladder out and repair or replace it. Not removable, in fact so tight I couldn't get close to the leak where the bladders crossed.
Then lock down!
I did try to email them several times but their advice was to take it into a store and explain after lock down was lifted. Finally managed that last Friday, didn't have the receipts but the manager said as it was a scout group they would refund if I could find the payment on my statements. Did so Tuesday and they amazingly gave me a full refund on a gift card which I promptly spent on the Genus version 2 which does have replaceable bladders. (Slightly cheaper too, so extra socks bought with excess, can never have too many socks!)
I know it was for a scout group but that was well over a year since purchase and without a receipt.
Absolutely amazing!
