TalkTalk Broadband

[drstrange]

Does anyone else have TalkTalk broadband, and if so, is it as problematic as mine?
It keeps dropping out and dis-connecting and I can't ever get through to their technical support team (I hold for hours listening to their rubbish musak)

 

[jdlenton]

nope don't have it I've worked with enough telcos in the past my experience made their offers seem rather, humm how to say it??? way way too go to be true. now it seems my suspicions are becoming reality all i hear about there service is bad infact from what i here they are worse than NTHel.

I'm glad i stayed with my current provider

 

[leon-1]

I recently had this installed for my mum, I have had no problems with them or thier customer service (I had to speak to them because my mum had lost a letter with relevant info on it).

So far thier have been no complaints from mum about them either.

 

[JonnyP]

Does anyone else have TalkTalk broadband, and if so, is it as problematic as mine?
It keeps dropping out and dis-connecting and I can't ever get through to their technical support team (I hold for hours listening to their rubbish musak)

I have talk talk, and find them great, though I did once have a problem with holding a connection. I signed up for 1 meg and was pleasantly surprised to find I got 2.3 meg once installed, it all went fine for a while, but then we started getting problems, being unable to connect, holding a connection etc. We ditched their modem and got a high speed wireless router modem, all went fine for a while, but then the problems started again. Found out eventually from a BT engineer who came out, that our line was unable to support 1 meg, so we were downgraded to 1/2 a meg. Connection is fine now, but slow at times. Just signed up to there 8 meg, told it should be fine on our line because it uses a different system.
Advice.......
Get rid of their modem, its, erm, rubbish and try getting a better filter too.
actually, don't throw out the modem, cos if they need to do tests on your line, they like the original modem plugged in.
If you still have problems after this, get them to test your line and make sure its all compatible. Hope this helps.....

 

[drstrange]

Thanks guys,

I'd best give the new modem a go, see what happens then!

 

[Dougster]

I have BT expensive, and it's quite good, but we have had connection problems like those described above.

One of our neighbours is a high level teccy type and has investigated the problem. BT don't have enough 'stuff' to hold all these high meg connections. People can't connect at busy times, others get dropped.

Unsurprisingly, as BT hold all the lines, they try to keep their own customers sweet and dump others - if this is possible?? I'm not too clear. I think this was the gist of what he was saying. Needless to say, the conclusion was - all the phone lines are being upgraded to support our internet fixes but it's not going to happen overnight.

This doesn't mean that free and very cheap internet providers just don't have the facilities for all they offer - just a combination.

Hope this is clear, it's all second hand.

 

[rik_uk3]

I'm on the BT Homehub. It was a nightmare to set up. The software is full of problems, and my old 2mb connection dropped down to 0.15 when my service was "upgraded". Took BT from June 12th until first week of September to get me up to the promised 6.5mb speed (the best my exchange can give me).

BT tech support was as usual, crap. The people in the call centres just read off a script, and one guy admitted he was not employed by BT, he worked for a generic broadband call centre and dealt with customers from other ISP's as well as BT

Once the router and speed were working, I took all the BT software off my machine; since doing that, system hangs have stopped.

My last telephone conversation was not good, they phoned me at 07.00 to see if I was happy with the service,,,,,,,,, I'm not good first thing in the morning

 

[JonnyP]

As said earlier, I am upgrading to 8 meg........Just had a recorded phone call from talk talk saying that they need a mac code from my current broadband supplier.....Muppets, I am already with them.......It gave me a free phone number to call, so I call it up and it is answered immediately, I explain what has happened and am told, by someone with a heavy accent "you need to call customer services for this sir", pardon, "you need to call customer services for this sir", ok so I call customer services, and I wait 20 minutes before the call is answered, and then am told, just ignore the message.................DOH :aargh4:
ps Nothing against heavy accents, but I think someone employed to answer phones should have a clear voice.............

 

[andyn]

Does anyone else have TalkTalk broadband, and if so, is it as problematic as mine?
It keeps dropping out and dis-connecting and I can't ever get through to their technical support team (I hold for hours listening to their rubbish musak)

If you watched Watchdog last night, then you'll know your not alone. Poor old talktalk is getting its self in a lot of problems with taking on more than they can chew.

My setup with them hasnt been too bad actualy, after a slight problem with the initial order its all sorted now and the connection has been fine.

However....i'm cancelling as soon as the contract period is over.

As said earlier, I am upgrading to 8 meg........Just had a recorded phone call from talk talk saying that they need a mac code from my current broadband supplier.....Muppets, I am already with them.......It gave me a free phone number to call, so I call it up and it is answered immediately, I explain what has happened and am told, by someone with a heavy accent "you need to call customer services for this sir", pardon, "you need to call customer services for this sir", ok so I call customer services, and I wait 20 minutes before the call is answered, and then am told, just ignore the message.................DOH :aargh4:
ps Nothing against heavy accents, but I think someone employed to answer phones should have a clear voice.............

Jon, It was with the migration code that i had problems with too. Delayed broadband install by over a month, then they told me they didnt have any modems left...so i told em to stuff the modem and just get me connected.

Agree with you on the Customer Services front. Personally I think as soon as you take your customer service department out of the country you are on a downward slope. Supposedly cost cutting.