outdoorcode problems
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Andrew came through for me last week - after waiting about 3 weeks for 2 Tatonka tarps they arrived on Thursday - his suppliers had let him down which can be forgiven. He got supplies on Tuesday and they arrived 2 days later - not bad, not bad at all!
Dr O
Dr O
nah, i just chalked it up to experience and now shop elsewhere, it was only 30 quid ...
I had a rather long wait for a crook knife I ordered from Outdoorcode. When I contacted Andrew about this he informed me that he had recently moved premises and that stock was still being delivered to his old address. The problem was he no longer had access to his old premises where the stock was being delivered, so couldn't get hold of it to send it onto his customers.
Anyway, Andrew sorted it, and apoligised for the delay. When all said and done he did ensure that my order arrived OK. As they say: Better late then never.
Hope this helps....ATB....Stu
Anyway, Andrew sorted it, and apoligised for the delay. When all said and done he did ensure that my order arrived OK. As they say: Better late then never.
Hope this helps....ATB....Stu
Well im still waiting for my Tatonka tarp but if what Dr onion says is right it should arrive so its all kool.. =]
I have to admit, I Iike Andrew. I've always had good service before, but after 3 pms (here and BB) three phone calls and an email I'm giving up trying.
This is a shame to hear, I have had only good experiences with Andrew from Outdoorcode, but I have been hearing these issues increasingly. Tis a shame 
Well, it has been stated in this thread that he has been ill, and I think the continuous pressure will probably not help him. I understand the frustration of not getting the kit you have paid for, and I understand that there are communication issues. Saying that, continous pressure can adversely effect a persons health, making matters worse and not better. We all remember what happened with the Bearclaw Field Knife and Gerd getting very ill due to the pressure put on him to make a large number of knives. This is the same thing.
I hope the matters are resolved for you all shortly, and knowing Andrew, they will be.
I hope the matters are resolved for you all shortly, and knowing Andrew, they will be.
I received my axe today as promised by Andrew, its sorted and i will still deal with him, he is a sound bloke. I feel bad now for starting this thread dont want to affect his business or his health!!
For what its worth, I've dealt with Andrew several times over the last couple of years (although not in the last six months or so) and always had excellent service. I hope he manages to resolve whatever problems he's 's having (both health and business). He's always seemed to be one of the good guys to me.
best
Matt
best
Matt
My crook knife arrived today after a bit of a delay but hopefully it means any backlog is being sorted....
I have ordered from Andrew a few times and each time has been a pleasure.
He's has great prices, i found the delivery very quick and when he was out of stock on the wee Fallkniven stone he sent me a large for the same price.
Top bloke to deal with in my experience and i will certainly deal with him again.
He's has great prices, i found the delivery very quick and when he was out of stock on the wee Fallkniven stone he sent me a large for the same price.
Top bloke to deal with in my experience and i will certainly deal with him again.
I second what most people have said already. Sometimes the order is slow getting out because it might not be in stock. Andrew always makes up for it with a freebie.
Top man. £1-00 delivery? Can't beat that in my books.
Pablo.
Top man. £1-00 delivery? Can't beat that in my books.
Pablo.
P
philG
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Hi guys first let me apologies for not introducing my self properly else where.
But any way back to outdoor code does any one know if they are having problems at the mo as I ordered some kit on the 25th of June pay pal is showing as paid on the same date. I've sent two e-mails with no response and still no kit!
Anyone have any ideas?
Phil
But any way back to outdoor code does any one know if they are having problems at the mo as I ordered some kit on the 25th of June pay pal is showing as paid on the same date. I've sent two e-mails with no response and still no kit!
Anyone have any ideas?
Phil
If you give him a call "right now", it seems he's cleared out his voice mail so there's room to leave a message... i just left one... get in quick though mate, only has room for 10 and seems to fill up fast.
I'm in the same situation as you, but 4th July... but I'm holding out because everyone seems to be so happy with him... starting to worry me tho to be honest.
Cheers
Carlo
I'm in the same situation as you, but 4th July... but I'm holding out because everyone seems to be so happy with him... starting to worry me tho to be honest.
Cheers
Carlo
My son ordered a couple of knives for me about 5 weeks ago, a few items for himself 2 weeks ago and last weekend ordered a further box full of items totalling about £400.00
Despite repeated phone calls etc etc we are still waiting! One of the knives turned up 2 days ago with some of the other stuff. No sign of the rest just yet though.
The stuff may be good quality and low prices, but surely some kind of contact would be the right thing to do? I dont mind waiting if the guy has problems but it would be nice to know whats going on.
Customer service is very important to me, and so far its been none existant to be honest.
Despite repeated phone calls etc etc we are still waiting! One of the knives turned up 2 days ago with some of the other stuff. No sign of the rest just yet though.
The stuff may be good quality and low prices, but surely some kind of contact would be the right thing to do? I dont mind waiting if the guy has problems but it would be nice to know whats going on.
Customer service is very important to me, and so far its been none existant to be honest.
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