More good customer service, I seem to be on a roll!

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MikeE

Full Member
Sep 12, 2005
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Essex
Anyone bought from Bushcraft Outfitters from US recently?
I ordered two items for $12 which were duly dispatched and arrived free of postage!
It seems their website charging system was faulty, since fixed.
I ordered four more items $12 in all but was staggered by the $54 postage charge:oops:!!!!
However they emailed me straight away to explain they had lost a lot of money because of the site error but as they were not in the game of profiting from postage charges they would refund the excess charge. I ordered the items and received the Paypal receipt followed 5 minutes later by a refund meaning the postage was only about £10. Still quite a lot but I figured what the heck the first one was free and after all it does have to cross the Atlantic!
The speed of Jason at Bushcraft Outfitters was astounding especially considering the time difference.
Again amazing customer service.:lmao::lmao::lmao::lmao:
 
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