My top and under quilt came the same way last week. I don't mind a nice storage bag (long term) instead of compression sacks as I use dry bags anyway. My top quilt had wrong width (I ordered custom size) and after two emails with Mat everything got sorted (replacement with a refund for postage). So just talk to him and he will sort you out.
Note one: he is a custom maker from a cottage company so any info/numbers are only an estimate (although my under quilt is exactly 650grams). He constantly rethinks and evolve his designs without updating the website with every detail. My quilts came with few improvements I wasn't expecting like a clips instead of ribbons (I wanted to be able to open up my TQuilt).
Note two: because of the sale they are extremely busy and delays/errors will occur - I have ordered a hammock, two quilts, dutchware and a stove so been in the thick of it for the last two months.
He was very patient with all my questions and nose turning etc so I don't mind a delay or a hiccup with my order. Products are beautifull and his customer service is great. Give him a bell or email.
Hi, thanks for the comment, when you say nice storage sack, did you receive the net bag like I did? Tbh that's not an issue as I store all my down underneath my bed as I have an otter man bed so they store lofted and dust free under there.
I agree completely about the whole custom maker, but I can't see that putting 650g is an estimate? Maybe it's an average but he would have weighed a few before selling them I would have thought.
I ordered my quilt right at the start if the sale, and recieved it last Monday, so I think 7-8 weeks is patient enough without even raising it as a point, even though when I ordered it I asked it to be delivered by the 4th April as I was going on a trip, it didn't arrive!! But it's not an issue as I took the winter quilt, but again it's another nail in the coffin of this sale!!
Like I commented earlier, I do really like his work, and I think he is a top bloke, and I fully intend on supporting him by buying stuff from his site because I like to support small British businesses.
What I have learnt though is to order it maybe a few weeks earlier than I actually need it just in case he is busy ill etc.
Thanks for the comment.