For the benefit of people who may be looking for real tree surgeons, what should you look for?
Engaging good tree work contractors in the UK is a minefield.
As a minimum in the UK, to operate a chainsaw professionally for paid reward you would need NPTC (National Proficiency Test Council) certificates in Crosscutting and maintenance, felling small trees. This would entitle you to fell small on the ground and cut them up (snedding and crosscutting). The work aloft you then need to complete two further tickets, operating the chainsaw from rope and harness and aerial rescue. To operate aloft you need to have a minimum of two operatives, two sets of climbing equipment and the groundsman and climber qulaifies in aerial rescue. Only the climber need have his chainsaw in harness ticket.
Thats all that is required in the UK aside from insurance and risk assessments, LOLER and PUWER records for ropes,harnesses etc and maintenance records for the tools.
The tickets above teach you little about the tree itself, they are certificates of competence to operate the machinary to cut the trees.
To gain knowledge in tree health, safety, good practice in management etc one would need to either go back to college to study an National Diploma, Tech Cert, Professional Diploma, NVQ or sign up to the ISA study at home courses.
The Arboricutural Association identified the difficulties faced by a potential customer of tree work and set up the approved contractors scheme. In the early days (tens of years ago) the scheme involved a contractor being inspected for quality and safety of works, qualifications, risk assessments, back office systems etc etc.. it was one off, you paid your fee and that was that. re-inspections were un-heard of so standards slipped.
Thankfully the arb association have addressed this issue and regular re-inspections occur to ensure good on-going standards.
The majoirty of other trade associations are little more than a pay your fee and get your accrediation schemes. Some ask you to provide the addresses of previous customers so they can seek references. Its quite shocking really given that most customers have little idea of how a company operates aside from what they see in their garden. To be blunt, if a customer asks you to fell a tree and it is done with no damage and the garden is left spotless they think you have done a good job, irrespective of the operator having no certificates, risk assesments, insurance etc.
It is this total lack of industry regulation that leads to the uk being swamped with cowboys doing tree work.
You could ask you local authority to recommend a company but few councils will recommend these days. If you have a council that uses a "term contractor" that company will have had to pass a rigorous qualification process to be even invited to tender for the contract. It doesnt gaurentee they will be any good though.
I would suggest that Arb Association approved contractors will deliver a good service, to a high standard. If they don't they could lose their approved status which will have cost them a good deal of time and money to achieve so they will be keen to preserve it!