Post Office Refusing to post PenKnife
- Thread starter Dave
- Start date
I spoke to the Post Office help line earlier and they said (after a pregnant pause) that knifes can be sent but they need to be packed correctly. The only restrictions are on illegal knives like butterfly, flick, knuckle duster, etc. Basically if its illegal to own in the UK then its not allowed to be sent by the Post Office.
I explained to him why I was asking and he said that if a post office refuses to send a knife that is not included on the prohibited list then a complaint should be lodged with RM customer services dept. The more complaints made about a particular PO the quicker action will be taken rectify the issue and to retrain/ advise the staff.
I explained to him why I was asking and he said that if a post office refuses to send a knife that is not included on the prohibited list then a complaint should be lodged with RM customer services dept. The more complaints made about a particular PO the quicker action will be taken rectify the issue and to retrain/ advise the staff.
Ok, made a complaint here, and asked to be contacted by phone. If they respond I'll post their response.
http://www.postoffice.co.uk/contact-us-complaint
http://www.postoffice.co.uk/contact-us-complaint
Don't get me started on the post office, our local one is guarded by two old battleaxes whose sole purpose in life seems to be to turn away as much business as possible and, if they really have to accept it, then make it as akward as possible.The funniest thing is they are joined on Saturdays by a young teenage girl and they have clearly taught her all they know! She is the most grumpy and obstructive of them all!
I get this all the time. I started saying "its a rainbow and bag of wishes" "star dust and a cloud" but they don't accept that and make snide remarks how I'm "hiding something" and being secretive etc... In the end I just say Universal metal framing. I do find it awkward when they keep asking me and its say a deactivated AK-47 with a deactivation certificate going to a collector. I just know if I tell them the truth they would raise alarm and cause a nuisance for over reactive over something perfectly legal. I may use the sex toy story next time, although when its 1 metre long and weights 30KG that may make me look sus.
Biker
Bushcrafter (boy, I've got a lot to say!)
Biker
Bushcrafter (boy, I've got a lot to say!)
Right! 
Last night I sent the Post Office an email on their customer complaints form here:
http://www.postoffice.co.uk/contact...2_1383730535_b6a95ebfbaf95b8ee95f59176fb46cab
I received an email back saying:
So the Post Office redirected me to the Royal Mail.
I called the Royal Mail at 9:23.
Takes roughly 4-5 minutes of babble from an automated service, and a few options, before you finally you get through to the question, please be sure you choose the appropriate specialist complaints mail handling service.
Another one of 3 options. Then asked me if I will take part in a survey.
Then put me on hold for 10 minutes, automated service telling me we are receiving a large number of calls at the moment.
Please hold.
I explain the situation carefully and succinctly to the woman who answers the phone.
Who is a representative of Royal Mail.
She listens then tells me I need to speak to someone at the Post Office. I can put you straight through to them.
[I ask her why the PO directed me to the RM then? No idea]
Which she does.
Another [nice sounding lady] answers the phone from the Post Office.
I explain the situation, as per my OP again.
She says “I don’t know whether penknives are restricted or not. I honestly don’t know what royal mails restrictions are. I work at the post office.”
I have a pleasant conversation with her, and she tells me that postmistress, at the branch i visited yesterday could have rung the helpline who would have that information in front of them.
I explained I wanted it sent recorded, so I can make sure its arrived. She said if it doesn’t arrive, I need to speak to the Royal Mail, not the Post Office.
But they wouldn’t be able to help as I have no proof of postage.
We then went over another couple of points we had already covered, then she suddenly asks, are you sure it wasn’t a flick knife.
What?
Because the woman at the royal mail who put you through to me, told me it was a flickknife….
[no idea why the woman at the RM apparently lied on purpose? Too few brain cells perhaps?
She was a native English speaking woman I spoke to, at the Royal mail, and i very carefully and succinctly explained, as per my OP, that it was a penknife, and not a flick knife, which was perfectly legal. She didnt sound confused]
Anyway, nice woman at post office, said she would report it to area manager, who would have a word with the people at that PO branch.
She was in the middle of asking me for my postcode, when the line went dead……..
-----------------------------------------------------------------------------------------
When did it become par for the course to have to spend such ridiculously inordinate amount of time dealing with this kind of sh**?
With your ISP, or your bank, or the Inland Revenue, or your mobile phone provider, or your utilities company, or your PC manufacturer, or the NHS, round and round in circles etc. Sorting out probems they've created. It seems to be constant. Its literally becoming a full time job!
I mean Ive spent entire mornings, having to sort stuff which Is nothing to do with me, when I should be working. Ugh. Full on Brain Dump.
End of thread for me.
Someone please burn the country down, lets start again.
Last night I sent the Post Office an email on their customer complaints form here:
http://www.postoffice.co.uk/contact...2_1383730535_b6a95ebfbaf95b8ee95f59176fb46cab
I received an email back saying:
So the Post Office redirected me to the Royal Mail.
I called the Royal Mail at 9:23.
Takes roughly 4-5 minutes of babble from an automated service, and a few options, before you finally you get through to the question, please be sure you choose the appropriate specialist complaints mail handling service.
Another one of 3 options. Then asked me if I will take part in a survey.
Then put me on hold for 10 minutes, automated service telling me we are receiving a large number of calls at the moment.
Please hold.
I explain the situation carefully and succinctly to the woman who answers the phone.
Who is a representative of Royal Mail.
She listens then tells me I need to speak to someone at the Post Office. I can put you straight through to them.
[I ask her why the PO directed me to the RM then? No idea]
Which she does.
Another [nice sounding lady] answers the phone from the Post Office.
I explain the situation, as per my OP again.
She says “I don’t know whether penknives are restricted or not. I honestly don’t know what royal mails restrictions are. I work at the post office.”
I have a pleasant conversation with her, and she tells me that postmistress, at the branch i visited yesterday could have rung the helpline who would have that information in front of them.
I explained I wanted it sent recorded, so I can make sure its arrived. She said if it doesn’t arrive, I need to speak to the Royal Mail, not the Post Office.
But they wouldn’t be able to help as I have no proof of postage.
We then went over another couple of points we had already covered, then she suddenly asks, are you sure it wasn’t a flick knife.
What?
Because the woman at the royal mail who put you through to me, told me it was a flickknife….
[no idea why the woman at the RM apparently lied on purpose? Too few brain cells perhaps?
She was a native English speaking woman I spoke to, at the Royal mail, and i very carefully and succinctly explained, as per my OP, that it was a penknife, and not a flick knife, which was perfectly legal. She didnt sound confused]
Anyway, nice woman at post office, said she would report it to area manager, who would have a word with the people at that PO branch.
She was in the middle of asking me for my postcode, when the line went dead……..
-----------------------------------------------------------------------------------------
When did it become par for the course to have to spend such ridiculously inordinate amount of time dealing with this kind of sh**?
With your ISP, or your bank, or the Inland Revenue, or your mobile phone provider, or your utilities company, or your PC manufacturer, or the NHS, round and round in circles etc. Sorting out probems they've created. It seems to be constant. Its literally becoming a full time job!
I mean Ive spent entire mornings, having to sort stuff which Is nothing to do with me, when I should be working. Ugh. Full on Brain Dump.
End of thread for me.
Someone please burn the country down, lets start again.
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I was going to tell you what i recieved in the post this morning mate but sounds like you have had a bad enough day as it is 
Antler is all sawn up and I will be posting this afternoon bud, sorry its not been before but not been able to get out.
Antler is all sawn up and I will be posting this afternoon bud, sorry its not been before but not been able to get out.
Yep, youre probably right Rik.
Glad to hear you got it Dwardo.
I didnt mate, just a bill from Royal Mail :AR15firin
The moral of this tale is that the Post Office and Royal Mail are two separate organisations who clearly don't talk to each other or work for the common good of their joint customers.
Yup, you often find communications companies don't communicate. It's an irony.
