With respect, I pay for it, and its not working. Not 'throwing anything' at anyone.That's not really necessary is it? I'm sure you pay for more reasons than just one more itty-bitty forum to use?
Give the bloke a break, this is a major site upgrade and there are bound to be teething troubles. I'm sure Tony will deal with the FM forum, but there is no need to throw the "bit we pay for" thing at him. I'm sure if it's an issue for you, Tony will give you a refund (and if I were Tony I'd gift-wrap it with an invitation to find the door.)
I just feel that if this is now a commercial site (which it appears to be) it comes across as a bit amateurish to have the paid-for bit not working.
I know its a new site blah blah blah but these sort of things should be sorted out before go-live.
But yeah, maybe I should STFU and lump it because the big scary ex-black mod told me to.