I bought an original leatherman supertool from Surival Aids catolgoue about 16/17 years ago which got stolen from my car at some point. I was bought a replacement super tool full size with leather pouch over a decade ago and hardly a day goes by without me reaching for it. I had used it all over the world in my capacity as a commissioning enginneer.
I was also fortunate to obtain 2 of the smaller versions of the original supertool in leather pouch which where given away as executive freebie gifts at a jet engine exhibition, my misses has one and they other is a floater from car to toolbox , shed to kitchen and so forth.
I have tested the 25 year warranty from leatherman by sending mine back to the UK agent due to me damaging the serrated blade whilst using as a lever (idiot). No receipt or proof of purchase, a call to customer service said 'no problem, send it here'.
The tool was returned a week later with not only a new style serrated blade (rounded tip) fitted but all the other tools where replaced including the pliers! The tool was cleaned, polished and oiled with new fixing screws. The only thing original to what I had sent off was the handles because my name was engraved on them.
All this on tool I bought over a decade ago and that warranty service cost nothing.
How many of these other brands of multitool have similar tales for such outstanding customer service ?
I was also fortunate to obtain 2 of the smaller versions of the original supertool in leather pouch which where given away as executive freebie gifts at a jet engine exhibition, my misses has one and they other is a floater from car to toolbox , shed to kitchen and so forth.
I have tested the 25 year warranty from leatherman by sending mine back to the UK agent due to me damaging the serrated blade whilst using as a lever (idiot). No receipt or proof of purchase, a call to customer service said 'no problem, send it here'.
The tool was returned a week later with not only a new style serrated blade (rounded tip) fitted but all the other tools where replaced including the pliers! The tool was cleaned, polished and oiled with new fixing screws. The only thing original to what I had sent off was the handles because my name was engraved on them.
All this on tool I bought over a decade ago and that warranty service cost nothing.
How many of these other brands of multitool have similar tales for such outstanding customer service ?