I've bought a knife from HH a week ago? while splitting and chopping wood, one screw has fallen out of the handle and I can't replace it do any of you think I'll be able to get a refund?
How good is Heinnie Haynes?
- Thread starter NikolaTesla
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Only if it's a genuine fault with the knife - if it's broken because it's not been used correctly or in accordance with the manufacturers instructions, then probably not.
Well I haven't tried to modify it or anything like that (did wrap some paracord around the handle, for extra grip), just general stuff as I said, splitting wood and chopping thin branches to make arrows. (my bow turned out pretty good)
They are the best!!!! Best customer service i've ever experienced 
They may be able to help - but I wouldn't expect a refund because you failed to notice a loose screw in the handle
They may be able to help - but I wouldn't expect a refund because you failed to notice a loose screw in the handle 
why not?
agree entirely with what knifefan said about hennie haynes, superb company to deal with, great customer service
They are the best!!!! Best customer service i've ever experienced
It wasn't my fault, I was just using it. Well not a refund, but a cheaper knife, and I could send the faulty one to them. I don't have the screw for the handle, they are star one's. I'd like another cheaper knife from them anyway.
No experience of their customer service, but feedback is good, and they deliver quickly and reliably.
However their website drives me to distraction. Browsing is impossible unless you already know what brand you want, and usually I don't care about brand, just function. It annoys me so much I hardly ever use them as I give up long before I find what I want.
However their website drives me to distraction. Browsing is impossible unless you already know what brand you want, and usually I don't care about brand, just function. It annoys me so much I hardly ever use them as I give up long before I find what I want.
HH are excellent,
but i wouldnt hold out for an exchange to a different make / value of product,....if, as you say the one you have has been used,...
id say if it was a maintenance issue, or use as not intended , and not a warrantable material failure then you,d struggle to exchange it anyway..
but there are other factors,
do HH simply administer the manufacturers warranty dependant upon brand, or have a blanket policy on exchange ?
out of interest, what knife and how were you using it?
but i wouldnt hold out for an exchange to a different make / value of product,....if, as you say the one you have has been used,...
id say if it was a maintenance issue, or use as not intended , and not a warrantable material failure then you,d struggle to exchange it anyway..
but there are other factors,
do HH simply administer the manufacturers warranty dependant upon brand, or have a blanket policy on exchange ?
out of interest, what knife and how were you using it?
I'd be inclined to speak to HH themselves. Rather than elicit opinions on a forum.
Let us know how you get on...
Let us know how you get on...
Browsing is impossible unless you already know what brand you want, and usually I don't care about brand, just function. It annoys me so much I hardly ever use them as I give up long before I find what I want.
X10..!!!
If you have only had it a week then phone them and explain what has happened.
I can say from experience that they have first class customer service and are mega helpful.
What knife is it that your having problems with.
I can say from experience that they have first class customer service and are mega helpful.
What knife is it that your having problems with.
Maybe send an email to the manufacturer, politely asking for a replacement screw.
or
take the other one out and get it matched. Shouldnt be that hard.
good luck !
or
take the other one out and get it matched. Shouldnt be that hard.
good luck !
Don't know about there customer service, but i ordered a knife from them at 3:20pm and it was at my door at 10am the next day, and that was with the basic free postage.
If it were me I would contact HH, maybe they could send you a replacement screw.
You then still have the knife you wanted / ordered and its minimal cost to HH so a win win situation.
If it were me I would contact HH, maybe they could send you a replacement screw.
You then still have the knife you wanted / ordered and its minimal cost to HH so a win win situation.
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