I've bought a knife from HH a week ago? while splitting and chopping wood, one screw has fallen out of the handle and I can't replace it do any of you think I'll be able to get a refund?
.....one screw has fallen out of the handle and I can't replace it......
They are the best!!!! Best customer service i've ever experienced They may be able to help - but I wouldn't expect a refund because you failed to notice a loose screw in the handle
HH are excellent,
but i wouldnt hold out for an exchange to a different make / value of product,....if, as you say the one you have has been used,...
id say if it was a maintenance issue, or use as not intended , and not a warrantable material failure then you,d struggle to exchange it anyway..
but there are other factors,
do HH simply administer the manufacturers warranty dependant upon brand, or have a blanket policy on exchange ?
out of interest, what knife and how were you using it?[/]
Well it is used, but very lightly not even a mark on the blade. Everything is intact and Very good condition. Just the screw.
Browsing is impossible unless you already know what brand you want, and usually I don't care about brand, just function. It annoys me so much I hardly ever use them as I give up long before I find what I want.
Well I haven't tried to modify it or anything like that (did wrap some paracord around the handle, for extra grip), just general stuff as I said, splitting wood and chopping thin branches to make arrows. (my bow turned out pretty good)