Help! Contacting outdoorcode

[Miggers]

Dear All

I am at my wits end, hence this post.

Having ordered and paid via PayPal for some gear from outdoorcode over a month ago but hearing nothing. The order is just showing as "processing" on the site. I have been trying to cancel my order and get a refund to no avail.

Can anyone suggest a route that will get a response? To date I have tried:

Phone left messages x2, email x6, online contact form x2, PM and email from this site, raising a PayPal dispute and still nothing.

What's most annoying is that I can see recent posts on the forum from Andrew which kinda rules out technical issues.

I really would like my £133.00 back!

Yours poor and frustrated, Miggers

 

[spamel]

Very strange, Andrew has been really good for me. I'm sure he'll see this post and PM you ASAP. Hopefully it will get sorted out soon.

 

[BorderReiver]

Not like Andrew at all.

 

[Miggers]

It does seem odd, it was because of his great feedback here I went to him in the first place.

Thanks, Miggers

 

[Wayland]

I would be very surprised if you did not hear from him very soon.

I've had nothing but good service from Andrew and if there is a problem I would be amazed if he did not sort it out for you.

Have you ever actually spoken to him about it?

 

[cccc]

Dear All

I am at my wits end, hence this post.

Miggers, give them a ring, I think they are having power issues when I called a few minutes ago.

I had a similar issue where I had ordered somehthing at the start of the month, think he had supply issues with my order, and I had mail problems :-(

But I spoke to them and I think everything is on an even keel now.

Good luck !

 

[Miggers]

Thanks Guys,

Just spoken with Andrew... All sorted.

Hi Andrew - thanks for calling and fixing my issue. Happy chap now!

Miggers

 

[Wayland]

That's the Andrew we know....

 

[godfather]

Yep, Andrew is a great guy.
He took even more money from me just a couple of miutes ago to feed my habit. This time a Tatonka 2 TC tarp which will give me alot more space to dry out this weekend unlike my drenching last weekend.

 

[Neanderthal]

But even the great Outdoorcode hasn't any 12cm Zebra billies in stock...

Stu

 

[moche]

Is he having technical or stock problems? I've ordered a DC4 from his ebay shop. It's been a week since payment and it still wasn't in this mornings post

 

[British Red]

Don't know - I ordered one from him online and it never showed up. Spoke to him and he sent another no problem but he does seem to be having some delivery problems right now.

Clearly the first might have been lost in the post, but I've never had problems before and hes sent me far bigger orders

Hopefully just a run of bad luck

Red

 

[sxmolloy]

Hopefully, I'm still waiting on a Crook knife which I ordered in April

 

[Dougster]

Andrew was using City link.

They are without a doubt the worst couriers I have ever come across, but I have spoken to him and he's was looking into it.

He has never let me down, but they have made it more difficult for him I'm sure.

 

[Wayland]

I have to admit I always ring him up to order, then I know exactly what to expect and when.

I'm just old fashioned I guess....

 

[Lurch]

Andrew was using City link.

They are without a doubt the worst couriers I have ever come across.

'tis true.
All couriers are hit and miss but from bitter experience you can always rely on city link to let you down when it is most important.