genuine army surplus

[Man of Tanith]

hi all
just a quick post to say how brillaint genuine army surplus are.
i used them a little while ago to order some ration packs and they were very helpful and polite when on the phone and understood that i didnt want ten of the same menu,
i've just called to ask an off the wall question about another of their products and rather than sounding baffled they answered the question straight off without having to ask me to wait,
truely an amazing company.
usual disclaimer i am nothing to do with the company other than a customer who is becoming very regular,
regards
Sam
web address-http://www.genuinearmysurplus.co.uk

 

[Shewie]

It's good to hear GAS getting some good reviews again, they've had mixed reviews on here before now.

 

[Steve M]

I've recently had shocking service from them!

 

[korvin karbon]

I've recently had shocking service from them!

me too, i do not appreciate being lied to especially when i needed the stuff i ordered. Still they did apologise when confronted and the service i had before was good.

 

[Steve M]

I had a reasonable effort to fix things, but still didn't get what I was after.

 

[drewdunnrespect]

discount for fullmembers instructions to get the 10% in full members forum

 

[Man of Tanith]

Drew
thank you for reminding me of that one
i'd best get on it adn get me discount
cheers
Sam

 

[sandbag47]

deleted..................

 

[dangerpie]

I wish I had good things to say about them.

Made an order on 21st, arrived on 27th with the wrong size.
Sent it back on 27th with next day delivery, with the promise they would send right away as soon as they recieved them.
Called them up today, they got them yesturday but haven't even sent replacement yet.

So cancelled the order, I don't think its a company i'll be dealing with again

 

[drewdunnrespect]

all ways had ausome service from them

 

[nigeltm]

Mine was mixed as I've used them a few times.

Bought a load of bits off them before Christmas, but had to return an item. Arranged an alternative but things got a bit mixed up and they sold the last jacket they'd put aside for me.

That said, they're no worse than some other companies! Good to talk to and they try to be helpful, but they seem a bit disorganised at times

 

[Steve M]

discount for fullmembers instructions to get the 10% in full members forum

I was refused that discount.

 

[deepforest2501]

does anyone know a site that sells OLIVE GREEN PLCE bergens...all I can find are DPM ones????

 

[Matt.S]

does anyone know a site that sells OLIVE GREEN PLCE bergens...all I can find are DPM ones????

Endicott's

 

[Shewie]

I was refused that discount.

On what grounds Steve, have they decided to withdraw the discount now ?

I'm ready to place an order for a £170 pair of Lowas that's all.

 

[genuinesurplus]

Hi just a quick note to try and explain poor service the member of staff that looked after the Internet side as moved on the new staff member is new to the trade and as made some mistakes but thats not his fault as boss i should have kept a better eye on the job .
If anyone as any problems please get in touch and the problem will be sorted ask for Steven .
As for the 10% discount all the Bushcraft community get this discount but when you place the order you need to let us know and i am sorry that some members have had some problems

Hopefully this will be the end to the problems

Thanks Steven

 

[mr dazzler]

I have always had 100% top service, no nonsense, no problems from genuine army surplus, but I only ever went to the real Darlington shop, never used their on line shop..... Manager was knowledgable, generous and also very kind to my son (who is autistic and cannot speak) Most people freak out (even if they dont show it openly) but he was patient and very calm, top man...

 

[ArkAngel]

Used them a few times without issue but again i always went to the shop