Damaged axe head - GB SFA

[Cegga]

Hi!!
I think that it´s a crack after harding the axe . Or bad temper so the edge are to hard. But I go for crack after harding .And you shall not have any problem to get a new one on warrenty .
Cegga

 

[SimonM]

I have just heard back from GB - They say take the axe back to the shop and they will replace it!

That means the Scouts get a new axe for Christmas!

thanks again for all the advice!

Simon

 

[Earlyturtle]

Wahey! Glad you got a nice outcome

 

[John Fenna]

Now THAT is a result!
Good old Granny B!

 

[shep]

It's great to see that kind of service.

For the cost price of an SFA and postage (not much), they've secured word-of-mouth recommendations for everyone you get a chance to tell and will probably sell 20 more axes this year.

It's the simplest thing in the world so why don't more companies do it?

 

[Rob]

Nice one.

They have suprised me over all the years that I have been dealing with them when it comes to the level of customer service that they give and their expectations of quality. Considering I spend a lot of time looking at quality within all sorts of companies, I wish more were like GB.

I guess that it comes down to the fact that they are proud of their product and their company.

 

[SimonM]

Good news - I went back to the shop where I purchased the axe, explained the situation and now have a new SFA!

Excellent service from all involved!

Simon

 

[Earlyturtle]

That's cool. I suggest you make a mould of it, fill it with chocolate and give it to your dad for xmas to show there's no hard feelings.

 

[Cegga]

Hi !!
Glad you get a new one .
But that´s was warrenty are for ,And with your wrong on the axe they have to send a new one.
Cegga