Buying from Brisa

[MrEd]

31 minutes on hold. That's how I managed.

Did better than me. I have phoned the last 3 days at different times and always get cut off between 17-21 minutes on hold, have fired off an email now so will see what happens next.

yes, I won’t be ticking the fedex box again, I had zero hassle with DHL last time, and i use DHL out of preference at work as well for shipping biological samples and they are good.

good to know you had a good response from brisa, I will see what fedex come back with before contacting brisa - it’s not brisa fault tbh

 

[MrEd]

And just like that it went from pending to dropping through my door at 0938 this morning!

maybe the email did the trick....

 

[gra_farmer]

To be honest, I am not ordering anything from the EU until customs are sorted out, I have been talking to some friends at the ports, and they think it should improve by September 2021.....

 

[Dougster]

Well, on Wednesday, after I managed to speak to Fed Ex, they apologised I had missed that days post. On Friday I had a text to say it was in Aberdeen and would be out for delivery on the next working day.
Brisa are brilliant. Tick the slightly more expensive delivery option. I have four customers orders held up here by FedEx but cannot ever say enough good things about Brisa.

 

[Dougster]

Add to this, it took less than a week for red G10 liners to arrive from Hong Kong (forgot to check where they were despatched from on ebay)

 

[MrEd]

Well, on Wednesday, after I managed to speak to Fed Ex, they apologised I had missed that days post. On Friday I had a text to say it was in Aberdeen and would be out for delivery on the next working day.
Brisa are brilliant. Tick the slightly more expensive delivery option. I have four customers orders held up here by FedEx but cannot ever say enough good things about Brisa.

absolutely spot on re: brisa - I think I might just bulk order next time and just guess what I might be ordering later in the year and just take the hit on import fees and use DHL.

brisa are excellent, their service is awesome and the products excellent

 

[Dougster]

Update. I have just had a text message from FedEx. They want £7 odd tax and £12 handling charge for holding my items for a months. DHL had the replacement package here in four days.
Brisa and DHL are fantastic.

 

[MrEd]

Update. I have just had a text message from FedEx. They want £7 odd tax and £12 handling charge for holding my items for a months. DHL had the replacement package here in four days.
Brisa and DHL are fantastic.

If you ignore it will they return it to the sender? I can’t see how they can *make* you pay???

 

[Dougster]

If you ignore it will they return it to the sender? I can’t see how they can *make* you pay???

My concern is brisa being charged. I was sure there is a low threshold. Only paid the import sting on my wife's Swazi yesterday in the hope she gives mine back.

 

[Erbswurst]

You probably should tell them that DHL delivers the stuff immediately and that you will inform the newspapers if they don't stop the nonsense immediately.

 

[Dougster]

You probably should tell them that DHL delivers the stuff immediately and that you will inform the newspapers if they don't stop the nonsense immediately.

Or the forums and FB groups as I have.

 

[MrEd]

I would let brisa know they are trying to level charges against you, yet DHL haven’t - this smells of nothing more than money spinning for the sake of it and using covid and brexit as excuses maybe??

 

[Dougster]

I would let brisa know they are trying to level charges against you, yet DHL haven’t - this smells of nothing more than money spinning for the sake of it and using covid and brexit as excuses maybe??

Trying? There are charges. Not trying at all.

 

[Erbswurst]

And if there is no reason to do so, it's probably illegal.