Did better than me. I have phoned the last 3 days at different times and always get cut off between 17-21 minutes on hold, have fired off an email now so will see what happens next.31 minutes on hold. That's how I managed.
yes, I won’t be ticking the fedex box again, I had zero hassle with DHL last time, and i use DHL out of preference at work as well for shipping biological samples and they are good.
good to know you had a good response from brisa, I will see what fedex come back with before contacting brisa - it’s not brisa fault tbh