Its not quite on thread but it is Leatherman related, so here goes anyway..............
A mate was at the IWA 2006 (Huge trade fair for guns, hunting etc in Germany) when he happened across the Leatherman rep for Germany stood standing on his stand. Now said mate - a German - starts on at the rep about how useful Leathermans are but something on his is knacked with [ab]use and takes it off his belt to show rep.
The rep, takes the tool, drops it in a box, picks up a new one from the display hands it to my mate and say's, "A lifetime guarantee is a lifetime guarantee, please, with our compliments". Now said mate was super impressed, being an underpaid German plod, and has told everyone...........how's that for positive PR.......none of yer' ah well, it must have been made on Friday so you'll have to live with it rubbish.