In contrast, earlier this evening I got a phonecall from Rose at backpackinglight.co.uk to check my order had arrived and everything was ok.
I would encourage people to use Rose and Bob's Backpacking Light when they can - they are a great company, good value, the best (by far) customer service from ANY company I have EVER shopped from, and they are both throughly nice people! I am not connected with the company in any way but I believe that excellent service should be rewarded.
Furthermore, they develop their own products (Honey Stove, pole extenders) and import some excellent little gadgets (like the StickPic).
Finally, they make an excellent series of podcasts on a variety of outdoor and travel subjects - their TGO series every year is great listening.
Well done Bob and Rose!
And sorry for hijacking the thread! I have bought from Craghoppers before and it took about a week for delivery. I suppose that you just don't buy from them if you definitely need something in the next couple of days!