Anyone ordered from Craghoppers??

[ruger_red]

Placed an order with Craghoppers 9 days ago. Haven't heard a dickie bird since receiving order confirmation. No reply to email. Wife got through to customer services who said they couldn't help but try again later in the week. Don't even know if the two jackets that we've bought are even in stock.

Anyone else waiting on purchases?

 

[crushthesystem]

my order from them arrived fine earlier in the month but i've only ordered once so don't have much experience of them

 

[ruger_red]

Coincidentally, my wife has just phoned, the order has just arrived.

 

[torc]

Last year I ordered some stuff from Craghoppers during one of their sales.
After 3 weeks with nothing in the post I canceled the order and got a full refund without a problem.
Their mail order section has more than a few things wrong with it.
Happy trail....torc.

 

[beamdune]

Yep, recently ordered some trousers in their sale. Got order confirmation but no further emails. Took about 2 weeks to arrive.

In contrast, earlier this evening I got a phonecall from Rose at backpackinglight.co.uk to check my order had arrived and everything was ok.

 

[scanker]

I ordered some trousers 3-4 weeks ago. Two pairs turned up about 2 weeks ago and then yesterday, randomly, the third pair I'd ordered.

 

[scrogger]

I ordered some trousers to use at scouts 2 pairs arrived wrong size!! the other 2 not sure where the are? Ordered swmbo and myself a couple of tidy jackets mine arrived hers has gone awol they dont know if they sent it or not!! 3 cheapo fleeces all which arrived and are fine.

Their customer service people are really polite but not that efficient and I was told that their sale causes them an administartion nightmare!! I think they were meaning if you want a bargain be prepared to be messed about a bit.

On the whole though everything fine. I ordered a Kensington jacket for a mart jacket to wear about town etc and the quality is excellent for the money.

 

[Mikey P]

In contrast, earlier this evening I got a phonecall from Rose at backpackinglight.co.uk to check my order had arrived and everything was ok.

I would encourage people to use Rose and Bob's Backpacking Light when they can - they are a great company, good value, the best (by far) customer service from ANY company I have EVER shopped from, and they are both throughly nice people! I am not connected with the company in any way but I believe that excellent service should be rewarded.

Furthermore, they develop their own products (Honey Stove, pole extenders) and import some excellent little gadgets (like the StickPic).

Finally, they make an excellent series of podcasts on a variety of outdoor and travel subjects - their TGO series every year is great listening.

Well done Bob and Rose!

And sorry for hijacking the thread! I have bought from Craghoppers before and it took about a week for delivery. I suppose that you just don't buy from them if you definitely need something in the next couple of days!

 

[atross]

Bought and returned stuff! Their customer service is shocking! I was not happy with the quality of their product after multiple failings on a recent trip to sweden. I returned all Items i had issues with with a full explenation, they returned the goods to me with a hand written note saying "we cant process this request". Very poor, will never buy any of their products again.

Backpackng light, tamarack, lakeland and alpkit are awsome!

 

[Kerne]

Bought a pair of trousers on their recent sale - arrived in 3 days. No problem.

 

[tjwuk]

They are slow but the items seem to get through. Ordered mine on the 22/01 and they came today. Worth the wait for the price anyway.