Advice about eBay

[swright81076]

Sorry this is completely off topic, but any advice is appreciated.

I bought a number of courier deliveries via eBay, costing £80 (18 in total). It was a buy it now, and choose quantity.

The courier arrived promptly, but took over a week to deliver 1 item, the rest were returned to me.

The ebayer will not answer phone calls nor emails that have been sent on my behalf.

I've started a paypal refund, but the initial response is that an item has been delivered.

Should I pursue this with PayPal? I've already bit the bullet and paid for postage again via royal mail, and am now massively out of pocket.

Steve





touched by nature

 

[Paddytray]

yes paypal should cover you but I'd look to ebay for a little more help .
open a dispute asap as if you leave it to late your lose out mate

 

[swright81076]

yes paypal should cover you but I'd look to ebay for a little more help .
open a dispute asap as if you leave it to late your lose out mate

Ta. I'll browse through eBay pages for help.

touched by nature

 

[Johnnyboy1971]

I would take it up with both EBay and Paypal, send as much info and receipts as possible to both(screenshots) as proof of the transactions.

 

[swright81076]

I've started it with eBay, they'll get back to me in 48hrs.

I'd rather track this chap down and have a chat.

touched by nature

 

[bilmo-p5]

I would take it up with both EBay and Paypal, send as much info and receipts as possible to both(screenshots) as proof of the transactions.

+1 to that, Steve.

 

[Shewie]

Good luck Steve, I've been a member on ebay for nearly twelve years, never had a problem until I got messed about on a sale a couple of months ago. They were the most inept bunch of folk I've ever had to deal with, never again.

One thing in your favour is they tend to side with buyer more than sellers.

 

[bilmo-p5]

They were the most inept bunch of folk I've ever had to deal with, never again.

I don't think it's that they're inept so much as they appear to apply or ignore their own rules as it suits them, and bu99er the customers.

 

[swright81076]

Hopefully something will come of this in next couple of days otherwise I'm down by £88.

touched by nature

 

[alpha_centaur]

Ouch. Hope you get it sorted. As has already been stated raise a dispute and you should be fine. If you used a credit cart to fund PayPal you may have some cover there too.

 

[bigbear]

My experience is that once it goes wrong (by which I mean someone stealing hundreds of pounds from me via Paypal linked to my EBay account ) they try to blame each other so I thought sod it, close Paypal account and just use EBay when I want to buy something. That s fine until you see that they push most sellers down the Paypal referred route so you is stuffed.
As noted above its all hunky dory till it goes wrong then it's a big effort to get someone to sort it and they never admit who was actually at fault, so I have ended up in a "a plague on both your houses " mindset, which from their point is a loss as I was pretty active, but that's big business ........

 

[swright81076]

Well, escalated my case to a claim with eBay at 5pm, had a full refund 5 minutes later. Very impressed.



touched by nature

 

[bilmo-p5]

Good result.

 

[petrochemicals]

burn it and start a new one that does not take 20% even if its £10000 worth (2000 quid)