I had some issues with a Woodsman X and under and top quilts that I got a few years ago. The quilts were useable but not worth the price paid for the quality in my opinion, there were a few dodgy bits of stitching and a cord lock that kept disappearing into the seam, but they worked so I kept them. The woodsman X hammock I used for the first time this year and found the quality to be awful, dodgy stitching, whoopie slings were not spliced very well, bug net pulled on the first night and it felt like I was being tipped out after a long night I chucked it in the bin (bit of a temper tantrum). I complained to Mat and he offered to have the hammock back and fix it (I felt very silly explaining what I had done) and was then offered a 50% discount on a new hammock, so thought I'd give them another chance and told Mat that I wanted a double layer hammock with the layers sealed and that it was needed for the 16th October (ordered on 6th September) and was told it would be 3 weeks. On the 3rd October they posted a picture on Facebook of some hammocks being made, I asked if one of them was mine and they replied that it was and would be sent out the following Monday and be here in time for my trip......on the 12th October I emailed to ask where my hammock was and was told that it wasn't made yet and couldn't be rushed, so no hammock for my trip.
When I got home the hammock was waiting for me and I have had a quick look, but not too impressed...I was expecting a nice subdued hammock but came with white/silver whoopie slings, a neon green ridgeline and white zip pulls and looked a bit like it was thrown together with odds from the workshop and the layers weren't sealed as asked. I have emailed and complained and after 5 days all they said was that I had a very generous offer of 50% off and that as I'm not happy that I should send it back for a refund. I'm going to keep the hammock and replace the slings, ridgeline and possibly the zip pulls but have told them I won't be using them again.
