surplusandadventure misadventure

[zambezi]

Not sure if this is the right forum, but I will ask the question anyway. Has anyone else had problems with www.surplusandadventure.co.uk ?

Three months on and Martin has still not refunded me £49.95 that his company deducted from my card for goods they never delivered. That despite promises to complete the refund in four separate phone calls in the last 8 weeks.

 

[hootchi]

Here is another general groan aswell. I have never used them myself.

 

[zambezi]

Doug

Thanks for the link. Seems I am not the only one to have delivery issues [wrong sizes/wrong goods/delivery omissions]. That said, I am assuming that all of the problems recorded in that 2004 link were resolved.

Waiting for goods is one thing. I am still waiting for a refund that SurplusAndAdventure [Martin] agreed to make 3 months ago! That is my money.

 

[MagiKelly]

Just contact your credit card company or bank direct yourself and they should credit you. The credit companies are usually very helpful with this type of thing.

 

[Paganwolf]

These guys and their service is absolute pants if you ask me! they still owe me postage for a returned wrong order , i will never use them again, id rather pay more and go somewhere with good customer service. I can sympathise with you buddy...

 

[Neil1]

These guys and their service is absolute pants if you ask me! they still owe me postage for a returned wrong order , i will never use them again, id rather pay more and go somewhere with good customer service. I can sympathise with you buddy...

But where else can you get Swedish Day Packs?
Neil

 

[tomtom]

they have a good website with a really good probuct range.. what a shame they can go the distance.

 

[mal]

Maybe we should e-mail all the threads to them see what they say it might just come down to a doughnut working in storeroom.

 

[zambezi]

Just contact your credit card company or bank direct yourself and they should credit you. The credit companies are usually very helpful with this type of thing.

Yup, I have already started down that road. Apparently Barclaycard have so many similar complaints running at the moment, the relevant documentary paperwork I have supplied to them will take about 2 weeks to process.

Like you, Jon, I was verbally promised (repeatedly) a refund in respect of the undelivered item plus the cost of posting the unrequested item back. I have received neither.

In the future I will shop elsewhere. Any notional savings you might make because of a low list price is blown away by failures to deliver and, in my case, witholding monies due.I will share my experience with any friends who shop for similar kit on the web.

 

[zambezi]

Maybe we should e-mail all the threads to them see what they say it might just come down to a doughnut working in storeroom.

Mal

Wish that were true. The fact is that the front office guys [Chris & Russell] have passed on the requisite info to the manager/owner Martin on several occasions. My last conversation was with Martin himself. He swore he would make the refund more than a month ago.....

I don't think the doughnut is in the front office....


Vince

 

[Paganwolf]

But where else can you get Swedish Day Packs?
Neil

lol, oh yeah ive got mine, they ponced that order up too!!

 

[Batfink]

Can't say that I've ever had a problem with them. However, several of my cadets have. Fieldtextiles/theoutdoors on the other hand...

 

[Wildpacker]

I've never had any complaints about these people. But I've never had to return anything or request a refund.

Had another delivery this week of exactly what I wanted, exactly what I ordered (not always the same thing!) and within four working days of the order.

 

[Tony]

It's good to hear something positive

 

[bambodoggy]

Where abouts are they based Zamo? Maybe a visit in person might be called for? ? ?

 

[Ed]

I've never had any problems with the company in question... actually they have always delivered my goods ...as ordered... on time, or let me know if something is out of stock.

but.....

If they owe you money/goods ... and they still arn't giving it to you after repeatedly contacting them... give them one last try and then contact trading standards.

Ed

 

[zambezi]

Where abouts are they based Zamo? Maybe a visit in person might be called for? ? ?

Bambo

The website states they are based in Worcestershire. Too far for a casual drive or to collect just £49.95. But heck, surely 8 phone calls should be enough? I cannot believe that it is in their interests to withold monies they owe given the negative publicity it generates.

If the credit card company's interaction with S&A does not supply satisfaction, I may make the trip out of principle.

Vince

 

[chris chris]

Should this not be dealt with off a public forum?

 

[Motorbike Man]

Should this not be dealt with off a public forum?

My own 2ps worth, I've never dealt with the company involved before, but this would be just the sort of information I would want to know about and would look for before making an order. There are both positive and negative things being said so it's not as if the company involved are taking a complete slating. Personally I think it should definately be on a public forum, but and I stress BUT that is just my own personal opinion

 

[zambezi]

Should this not be dealt with off a public forum?

Chris

I had spent over 8 weeks trying to resolve this privately. I have had undertakings that the refund would be actioned "today" or "this week" on several occasions during this period.

It was only once it became clear that S&A were not keeping their word that I decided to make my experience public. The fact that others have had similar experiences validates the need for this kind of public forum.

In this day and age we need to share our experiences [good and bad] since many internet vendors are all but unreachable. Caveat emptor.


Vince