Surplus and Adventure (AGAIN!)

[HeltorChasca]

A long and seemingly ongoing saga. So I’m going to bore you all again with the bad service I have had from Surplus and Adventure. Because I think they deserve a kick up the posterior for being so slack. I will not be shopping with them again.

To cut a long story short, I placed a very simple order with them (Ammo Box). Almost 50% of the cost of this order was postage, and although at nearly £7.00 and rather expensive for a shipping cost, I really wanted this item. So at this price you would expect a speedy delivery like all other successful internet retailers.

10 days down the line, this “in stock” item has not arrived. I’ve sent a chaser email only to be informed I should wait up to 28 days. NOT ACCEPTABLE in today’s internet economy and in an industry as competitive as the outdoor pursuits. So I canceled. Let’s just hope the money goes back on my card!

So – Here begins the search for some decent 50 cal ammo boxes. Groan…………….hc

 

[Shewie]

Give Springfields or Genuine Army Surplus a call, one of them should be able to sort you out.

 

[Gill]

these people dont deserve to be in bussiness after all the stories i,ve heard and all the ones i hav,nt.

 

[Crafty]

http://www.genuinearmysurplus.co.uk/pages/products/detail/name=50-cal-ammo-boxes/rowid=766

 

[Andy2112]

Try these guys, good service.

http://www.surplusandoutdoors.com/s...re/unusual-extra-tall-50-cal-ammo-535909.html

Andy

 

[spamel]

Plenty of other places to pick this stuff up from. Basically, what needs to be taken away from this is if you ever order from S&A then you MUST call in advance to see if your items are sat on the shelf awaiting immediate dispatch. If they are not, don't order from them. they have a few items that are great value and personally I cannot remember having a problem with them but I do believe the countless people that have stepped onto the forum and complained about their customer service. I believe at one point one of the people from S&A joined here to fight their corner but IMO their customer service has been proven so many times to be non-existent that I would advise people to steer well clear of them. Such a shame.

 

[HeltorChasca]

It has all got very exciting now…!

I cancelled the order and as Surplus and Adventure have never dispatched anything they promised a full refund by phone and email.

THIS IS NOT THE CASE and they have taken full payment…! Most companies only take payment on dispatch of an order.

So I have had to contact my bank who is now starting a Dispute Resolution so that if things aren’t resolved quickly, they will take it to the Financial Ombudsman Service.

All over less than £20.00…!

I wouldn’t recommend touching Surplus and Adventure with a barge pole…..hc

 

[spamel]

Seems to me they continue getting the sort of feedback they so rightly deserve. There is no doubt you'll get your money back, but I hope others can learn from your experiences.

 

[Crafty]

After all the rubbish they have put so many people through - I would consider a letter to trading standards.

 

[RAPPLEBY2000]

I wonder how they are still trading today?

I'm assuming they have a good relationship with locals, but some idiot working the Internet sales.

 

[scubapauly]

Hmmm here's a thought, instead of a group buy - you could have a group moan - to trading standards. Put pressure on them that way.

 

[Humpback]

http://www.strikeforcesupplies.co.uk/index.php?page=contact

At Frome, Speak to Jasper. I bought an ammo box recently from him and picked it up at his wharehouse.
Alan

 

[Bazzworx]

Yes Jasper has them in now not sure if their the size you want, dimensions are L280mm W140mm H190mm cost a fiver a piece like new..

Hope this helps

Ben

 

[Melonfish]

http://ew-trading.com have got ammo boxes galore, hell these guys get some of the kewlest things in! well worth the odd visit.

 

[dean4442]

http://ew-trading.com have got ammo boxes galore, hell these guys get some of the kewlest things in! well worth the odd visit.

Nooooooooooooo why did you post that I'm trying to resist and be good!!!!

 

[Siberianfury]

try farrington gurney surplus store, just outside bath. i seem to remember seeing some ammo boxes there.

 

[Sainty]

Thanks for posting this. I have just ordered a Snugpak Sleeka jacket. The price from Surplus and Adventure was among the best I could find but having read this and other threads regarding this company I decided to order it elsewhere.

Forewarned is definitely forearmed.

Martin

 

[andythecelt]

Yep, I ordered a load of stuff from them earlier in the year. Some of it was an absolute bargain, that's how they hook you in. The only things to arrive were 4 pairs of norwegian surplus trousers. They were in 2 different sizes but they arrived. Everything else (a load of stuff) never did. After loads of emails being told completely different stories I gave up and got legal advice. After threatening them with court if I didn't get a partial refund within 48 hours they issued the refund immediately.
Same as lots of others here I've been really impressed with surplusandoutdoors, the only time something has been missing from my order as soon as I contacted them I was given an apology, a full explanation as to how it happened and was given the choice of the item refunded immediately or waiting the couple of days until it came back into stock. The real test of a good firm is how they behave when they get it a bit wrong. Can't fault them. Incidentally I bought some perfect nick ammo boxes from them recently.
I've had mixed service from Genuinearmysurplus, I'll not bore you with all the details but I eventually got all my goods after many emails (always unanswered) and plenty of phonecalls. I must admit though that after being told "We're really sorry but we lost your address again, then they were out of stock... blah blah blah" repeatedly I'd think twice before doing business with them again. They were always very pleasant on the phone in their defence, they do seem to run the online part of the business a bit half arsed though.