Hi Simon,Good evening,
I realise this probably isn’t the right place for this, but I feel obliged to let others know about my ongoing experience with Prepper Shop UK and after reading this thread decided to post. As others are probably aware, they are quite a popular choice for archery and prepping equipment in the UK. Their reputation is ok, with 3.9 stars out of 5 on Google, however this had dropped significantly over the past 6 months it seems and following my experience I can see why. Also, a lot of their reviews are quite dubious.
I ordered some new archery equipment including a new bow, around 20 days ago. Within 20 minutes of ordering, I realised I’d ordered the wrong one (my mistake, I don’t know how that one even ended up in my basket). I think they’d sold out of the one I wanted and as such there had been a mix up at checkout. Either way, I sent an email within 20 minutes of ordering to say I wanted to cancel the order. I’d had no confirmation email following the order like every other shop in the world does, which was odd. I decided to contact them by phone, which goes straight to an automated message saying they are sorry but cannot answer due to sorting some orders in the warehouse. I’ve since discovered they’ve had that same message for 4 months. So they are not contactable by phone. After 6 hours, I get an email to say the order has been cancelled. The email was vague to say the least. 18 days later, still no refund. My bank have advised me they cannot see that any refund is even underway or being processed. Prepper shop UK are now ignoring my emails. To my horror, I then start looking into them to discover at least 30 other people have the same problem and dozens of 1 star reviews have recently been added to to trustpilot and Google. Some of those reviews state they’ve never received a refund, others state their bank have had to go through the rigmarole of processing a clawback. Others are reporting to Trading Standards. Another person says they traveled 4 hours in a car to approach them in the shop about it, to which he was not welcomed. Clearly, they have good reviews too, however that’s just from people who’ve received a product and are happy with it, as opposed to actually having an issue that needs sorting.
Naturally I’m now in the process of clawing the funds back, reaching out to Trading Standards, seeking further legal advice should the claw back fail and also making others aware.
***update - it’s now day 18. No refund. No correspondence. Not answering calls. Bank are trying their best to get money back. I will be sorting this one way or another***
Simon
Sorry to hear about your problem, I did get a very fast refund, but I did pay by PayPal and requested a refund through PayPal so I guess they wanted to stay in PayPals good books.Good evening,
I realise this probably isn’t the right place for this, but I feel obliged to let others know about my ongoing experience with Prepper Shop UK and after reading this thread decided to post. As others are probably aware, they are quite a popular choice for archery and prepping equipment in the UK. Their reputation is ok, with 3.9 stars out of 5 on Google, however this had dropped significantly over the past 6 months it seems and following my experience I can see why. Also, a lot of their reviews are quite dubious.
I ordered some new archery equipment including a new bow, around 20 days ago. Within 20 minutes of ordering, I realised I’d ordered the wrong one (my mistake, I don’t know how that one even ended up in my basket). I think they’d sold out of the one I wanted and as such there had been a mix up at checkout. Either way, I sent an email within 20 minutes of ordering to say I wanted to cancel the order. I’d had no confirmation email following the order like every other shop in the world does, which was odd. I decided to contact them by phone, which goes straight to an automated message saying they are sorry but cannot answer due to sorting some orders in the warehouse. I’ve since discovered they’ve had that same message for 4 months. So they are not contactable by phone. After 6 hours, I get an email to say the order has been cancelled. The email was vague to say the least. 18 days later, still no refund. My bank have advised me they cannot see that any refund is even underway or being processed. Prepper shop UK are now ignoring my emails. To my horror, I then start looking into them to discover at least 30 other people have the same problem and dozens of 1 star reviews have recently been added to to trustpilot and Google. Some of those reviews state they’ve never received a refund, others state their bank have had to go through the rigmarole of processing a clawback. Others are reporting to Trading Standards. Another person says they traveled 4 hours in a car to approach them in the shop about it, to which he was not welcomed. Clearly, they have good reviews too, however that’s just from people who’ve received a product and are happy with it, as opposed to actually having an issue that needs sorting.
Naturally I’m now in the process of clawing the funds back, reaching out to Trading Standards, seeking further legal advice should the claw back fail and also making others aware.
***update - it’s now day 18. No refund. No correspondence. Not answering calls. Bank are trying their best to get money back. I will be sorting this one way or another***
Simon
They also vet the feedback on their website. So all the 5 star reviews are misleading. Unsurprisingly my 1 star review, whilst completely factual, never made it onto the websiteSorry to hear about your problem, I did get a very fast refund, but I did pay by PayPal and requested a refund through PayPal so I guess they wanted to stay in PayPals good books.
I did too spend hours trying to contact them by phone to no avail. I comment on their Facebook page a few times, and saw other people commenting about their misfortunes, but comments were quickly removed.
Absolutely, Petrified Fish knives are another, I bought direct from their site. Also had great success with a few Ali Express sellers, obviously, you have to pick and choose, but not all Chinese stuff is tat, there is top grade stuff, cheaper than you would pay here for the same thing, there’s also a lot that should bypass the consumer and go straight to landfill.I would never buy from them again. You do get great service from some shops out of China, two i remember are Sofirn (torches) and Baofeng (radios), have ordered from both at least twice and items have arrived complete in about 5 days or so and communication has always been fast.
I feel you're pain! Earlier this year I got a taste of PrepperShops slack customer service skills.Has anybody dealt with this company before?
are you replying to me with this? I know about the grades of equipment.I've not had an issue with Prepper shop, I've had ammo tins from them in the past. They've just sent out customer survey. Might be a good time to given them some feed back.
Online shopping I think you take your chances with graded surplus kit. I've had some disappointments on condition but also a few things that were olive green gems!
I much prefer a physical store but they are thin on the ground now. There are a few online suppliers I have consistently good service from though. Mentioning them would probably jinx that!