ordering kit online

[paul french]

ordered kit from this on line shop

http://www.truewayssurvival.com/shop/ dont think i will get my order wonder if i will my money back.

 

[Karl82]

well phone the number given and talk to the guy named and you will find out.

 

[rik_uk3]

Its not saying its gone bust but I would phone up the number provided and ask if you will get the goods, your money back in full or a proportion of your money back.

 

[Humpback]

Paul
If you ordered online with your credit card contact them aswell as your money will be credited back to you.

 

[nitrambur]

It's the number of an insolvency place in Leicester, there's a big clue there
Best to phone em and find out what the deal is

 

[santaman2000]

Paul
If you ordered online with your credit card contact them aswell as your money will be credited back to you.

+1 on this. The credir card companies offer extra protections.

 

[woof]

I think it was him/them who were selling a lot of stuff on ebay recently.

Rob

 

[rancid badger]

Never,ever,ever buy anything online using a debit card, unless you're dealing with a really well known, top flight company and even then, only if you've no alternative.

Nice to have you aboard Paul and I hope you get sorted out okay.

Don't forget to post an intro in the relevant section


R.B.

 

[Geordie9]

Strange that they had closed all of their stores as they only opened one up in Guildford last month, I did wonder why I had been getting quite a few sale emails from them recently.

 

[mikeybear]

I think credit card protection only covers purchases of more than £100 though.

MB

 

[chris_r]

I ordered from them 2 years ago and it took them over four weeks to send me the wrong item, despite several phone calls. It took them another two to send me the right one.

 

[British Red]

It'll be interesting to see if the course providing company (who are apparently still solvent), will honour the debts of "their" stores / online presence. Their website hints at one of those "oh no we are separate entities" (legal find the lady) type arrangements. However given they say that they are "concentrating on their core business", this implies it was a decision that they made (rather than poor management leading to an insolvency). If they have chosen to realign their company as they state, I am sure they will act with honour, rather than hide behind a legal construct.

Please keep us posted as to what you find out. If the company is in trouble, I think its important to know - members here have lost money before through suppliers going under, so it would be great to know if all / part of the company is actually insolvent before anyone spends (any more) money with them

Red

 

[Bodge]

I ordered from them 2 years ago and it took them over four weeks to send me the wrong item, despite several phone calls. It took them another two to send me the right one.

Almost ditto regarding shop purchase.

I did a course with them just before I purchased from them and was very happy with them.

 

[realgoshawk]

Just wanted to book a 5 day course in may or june at trueways

 

[chris_r]

Almost ditto.

Was it a Gortex bivi bag by any chance?

 

[Bodge]

Was it a Gortex bivi bag by any chance?

Nah it was a dd hammock. I posted about it at the time. Got hacked off by the slow delivery times so never purchased from them again. Prices were reasonable I thought.

 

[British Red]

Just wanted to book a 5 day course in may or june at trueways

There are lots of companies out there who don't have these issues. It may be that the "Trueways Group" will honour the purchases made.....I'd be tempted to see before committing my money though...maybe thats just me...but if they are having financial problems, you would be unlikely to get your money back in time to book elsewhere. Be a sad thing to miss out, even if you eventually got your money back from Visa or whoever