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[jacko1066]

Hi guys,

As I got such great advice from you about my recent parking ticket, which was spot in by the way, I now have another slight problem I could do with some advice with.

My wife has purchased me some stuff from dd hammocks, when the parcel arrived the bag was ripped, stupidly I signed for it and have it straight to her, there was no invoice in there either, she was waiting on 3 items and assumed they were coming out seperately.

After waiting a while she has now contacted dd asking where the other items were and they claim it was all in the same package.

So obviously what's happened is that 2 of the items have been lost due to the builders, sorry postman at Royal Mail.

So my main question is who is responsible for this, is it us for accepting a package that was damaged or is it dd because it wasnt packaged properly.
Tbh I find it incredibly strange they could fit an under blanket frontier hammock and 3 x 3 tarp in such a small package.

Thank fully he paid via PayPal so I guess if nothing else she can open a dispute.
Iv trawled the Internet asking similar questions and just can't seem to find my answers as it doesn't seem to specifically cover if part of the order is missing due to a damaged package!

Any help would be awesome!!

All the best
Steve


Leave only footprints take only memories

 

[mountainm]

When you signed for the parcel was there anything to indicate the contents? If not then I would say the onus is on DD to prove they were all posted together?

M

 

[jacko1066]

No mate, that's why my wife thought it was coming seperately because there was no invoice in there!!


Leave only footprints take only memories

 

[mountainm]

No mate, that's why my wife thought it was coming seperately because there was no invoice in there!!


Leave only footprints take only memories

If it was me I'd contact DD and tell them you will be lodging a dispute with Paypal as the parcel didn't contain all the contents (no one opens a parcel before they sign for it). It's then up to DD to get compensation from the courier and to send you any missing items.

Cheers

Mike

 

[jacko1066]

Hi mike, thanks for the info, well she has emailed them and we are waiting for a reply, the last 1 asked her if she had looked right in the bottom if the bag because a surprising amount of people say things havnt arrived and they are actually in the in the bottom of the bag.
This is a frontier hammock and 3 x 3 tarp we are talkin about lol


Leave only footprints take only memories