Le Prevo.......
- Thread starter Robbi
- Start date
No. Goes against every thing I know about customer service.
Customer has indicated they want to spend £100's, do you:
Leave them hanging for up to 7 days
Or
Take their money off them.
I can only assume they don't need my business, to be so cavalier about the whole process.
Seriously Le Prevo need to speak to Heinnie Haynes to see how to conduct business properly.
I know but Sonni said they'd improved so thought I'd give them a chance.Mike, see the first post mate
I can't stand their very outdated/backward online ordering, (place the order, wait for a reply, pay via some odd site in an odd way, wait for another reply to say moneys gone through then wait some more for the stuff to turn up...) did it once but can't be arsed with it tbh, so I go in to the shop now.....
I was in there today as it happens, friendly and helpful staff, but they shut up shop completely, boards in windows etc for an hr between 1 and 2pm, the shop space for customers is somewhat intimate (which I didn't mind today as the female customer was a looker ;-) ) They are always busy when ever I've been in so they can't be too bad, although saying that they are the only such shop for feckin miles around!
I was in there today as it happens, friendly and helpful staff, but they shut up shop completely, boards in windows etc for an hr between 1 and 2pm, the shop space for customers is somewhat intimate (which I didn't mind today as the female customer was a looker ;-) ) They are always busy when ever I've been in so they can't be too bad, although saying that they are the only such shop for feckin miles around!
been following this with interest....
i made le prevo aware of this thread back when robbi started it and i hope they have kept an eye on it.
granted, i doubt the good service i've received recently is because they love me to bits....rather because of this thread and bad publicity.
either way, i have received a much improved service and whilst their system is still archaic even despite the fact theyve made a couple of changes, compared to the service i was getting back then its left me happy to resume with them where i left off.
however, this is not good....especially when its people who i consider friends being neglected because of my recommendation.
have you phoned them mike and kicked off?
s
i made le prevo aware of this thread back when robbi started it and i hope they have kept an eye on it.
granted, i doubt the good service i've received recently is because they love me to bits....rather because of this thread and bad publicity.
either way, i have received a much improved service and whilst their system is still archaic even despite the fact theyve made a couple of changes, compared to the service i was getting back then its left me happy to resume with them where i left off.
however, this is not good....especially when its people who i consider friends being neglected because of my recommendation.
have you phoned them mike and kicked off?
s
I was very happy with my first couple of orders with The Identity Store in the last few weeks, they even contacted me to say a particular item was out of stock and to check what alternative I wanted. The leather was good quality too. Could do with some kind of order acknowledgement email just to confirm what you've ordered and that the order has gone through, but otherwise, quick, efficient and friendly service so far.
Cheers, Paul
Cheers, Paul
Not yet Sonni. Treating it as a bit of an experiment to be honest. (They specifically say not to call) If it takes much longer I will not fulfil the order and take my business back to Clayton's. Which is a shame as it will be a waste of everyone's time.
Cheers
Mike
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Invoice has arrived in my inbox with link to payment. Will pay later. Fingers crossed.
Now paid
M
Now paid
M
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good good.....thats one area thats improved indeed, the payment procedure....hopefully all fine from here m8,
s
s
Fingers crossed - it's frustrating as all the issues are so simple to deal with, there are "out of the box" solutions that can handle it all. I dread to think how much business walks away from the system - looking ta this thread alone I'm betting there's £1k of business that went elsewhere.
Easily I would think. Don't tell the missus
but I must have spent getting on for £200 with The Identity Store to get myself up and running with kit and leather recently, and chose them as their website was easier to use than Tandy and others and prices much the same, so easiest to browse and order won the business and will likely keep going back for repeats too.Same with some woodworking and woodturning suppliers and similar, some I just don't use because their websites and processes are tedious even though they have stuff I want to buy.
It's not that I'm hugely fussy (!) it's just frustrating in this day and age as it's so easy to sort that stuff out with a bit of effort as mentioned above.
Cheers, Paul
£1k????????????????????????????????
lolol....understatement of the decade dude....i alone avoided them for about a year....i can assure you i spend more than a grand on rivets, press studs, eyelets and dye etc than that every 12 months.....leave alone my leather, brass hardware and tools....
anyway....hopefully that wont happen again...
s
lolol....understatement of the decade dude....i alone avoided them for about a year....i can assure you i spend more than a grand on rivets, press studs, eyelets and dye etc than that every 12 months.....leave alone my leather, brass hardware and tools....
anyway....hopefully that wont happen again...
s
A shopify account (there are plenty of alternatives out there but I've used them in the past) costs about £50/month and would make the experience soooo much better.
Just to update, got my dispatch date as Tues 26/05/2015, I placed my original order on the 18th so I'm guessing it'll be at least 8 days from placing an order to receiving the goods. Good job I'm in no rush, looking forward to getting it though. Big 13sq ft shoulder of 3mm veg tan and a 20sq ft pig skin.
In other news I found some cheap dyed black 3.5mm 14sq ft shoulder on ebay, I ordered yesterday and received the dispatch note that very night, delivery due on Tues. 4 working days. Much cheaper than Le Prevo too as long as you don't mind pre dyed:
http://www.ebay.co.uk/itm/BLACK-ENG...t=LH_DefaultDomain_3&var=&hash=item2a513d5cc4
They are also selling brown at the same spec.
M
In other news I found some cheap dyed black 3.5mm 14sq ft shoulder on ebay, I ordered yesterday and received the dispatch note that very night, delivery due on Tues. 4 working days. Much cheaper than Le Prevo too as long as you don't mind pre dyed:
http://www.ebay.co.uk/itm/BLACK-ENG...t=LH_DefaultDomain_3&var=&hash=item2a513d5cc4
They are also selling brown at the same spec.
M
Mike,
I'd be very interested in your feed back / opinion of that pre dyed shoulder when you get it please.
Robbi
I'd be very interested in your feed back / opinion of that pre dyed shoulder when you get it please.
Robbi
No problem. I opted to buy early so if there's any quality selection going on I'd get the better hide. There feedback is in the most part very good.
Re. EBay leather. Very pleased. Only 1 small blemish. But possibly thicker than advertised.
Shoulder
Close up front side
Close up back side
thanks Mike,
That looks ok so far, good delivery time as well.
what are you going to use it for ?
That looks ok so far, good delivery time as well.
what are you going to use it for ?
It's going to fund the Le Prevo leather. Sheaths, Axe masks. And a sturdy pouch or two. Maker status here I come!
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