Fantastic service from Wenger, Switzerland and Whitby knives, Kendle

[Retired Member southey]

About 6\7 years ago my Wenger ranger 57 pocket knife fell out of my pocket, it happened as I climbed out of the cab of a Daf 4 tonner while on exercise, the lad driving pulled off and left the knife bent, with a broken scale and the clip point blade missing the tip, though it all still worked, so i sharpened the flat tip and carried on using for a further year or so till I re found my Vic hunter, then it laid in my kit trunk, till I chanced an email to the Wenger\Vic warrenty dept, they requested I send the knife to their UK agent Whitby knives, Kendle, they then sent it on to Wenger in Switzerland for appraisal and if possible repair.

I had stated that if at all possible I would like the knife repaired rather than replaced and will of course meet the cost, My Father had given me the knife for my 13th birthday just before he died, they found however that the knife having been bent out of shape, and the blade parts not being made or held, it would be impossible to repair without retooling to make the original parts, so they sent me a spanking new ranger 57! It arrived this morning with out any pre warning, to say I was shocked is an understatement.

I am of sad that the knife dad gave me is no longer really usable, but the stand in is now just carrying on the gift he gave me, my hunter with walnut scales will go to my son when I think he is ready, And I hope he has it with him when during the times when he need to think of his family as I have had mine.

Thank you so very much Ollie, and Wenger.


Cheers.

Southey!

 

[Springheeljack1]

They are very good on service, my dad had a old SAK and used it for more the 15 years, he bought it in Switzerland while on his honeymoon, and it meant a great deal to him. One day the pin on which the blade, and a number of other items hinged on broke, he spoke to them and they said they would see what they could do.

Three weeks later it came back, they had replaced all the warn parts, and cleaned it up to look like new. There was a handwritten letter saying they hoped he like his time in Switzerland, and if he had any more problems to speak to them again.

He still has the knife, and still use's it though it is over 30 years old.

 

[bb07]

Lucky you! Fantastic service for sure. How do you carry it?

 

[Retired Member southey]

just in my pocket, though a pocket with either a zip or a closer of some kind

 

[bb07]

just in my pocket, though a pocket with either a zip or a closer of some kind

I was thinking on getting one of those so was wondering as it looks fairly large. I would assume belt pouches are made for it, or would a custom one need to be made?

 

[Retired Member southey]

Here you go dude, you'd need the case 18 or this size, its a 67 not the 57 as i said before, its a beast good hand full and solid,

 

[bb07]

Thank you! I'm off shopping!:You_Rock_

 

[Retired Member southey]

Heres a better pic or size,

Hope that helps dude!

 

[bb07]

Wow, that thing is huge! If I go for something that big then how about this?
http://www.ebay.ca/itm/Wenger-16999...584?pt=LH_DefaultDomain_0&hash=item3cba3e99f8

 

[Retired Member southey]

Hahahaha, I would love to turn up to a woodlore or other course with just that!

 

[Highbinder]

Awesome knife! Never knew that model was 'so old'.

Thing that always puts me off SAKs tho is when the blade is offset, really bugs the inner OCD me

 

[Stew]

Great service.

Looks like a fair sized beast. Nice to have a proper sized saw on a knife!

Did they send the original back too or id you have to forfeit it?

 

[Retired Member southey]

Dont know yet matey! I will send them a letter just to see if its possible to get my old one back.

 

[Stew]

Would be a shame for them to not send it back but I can understand them keeping it or you could just keep sending it back in!

Would be could to see if a custom maker could get it back into a usable condition for you though.

 

[Retired Member southey]

Hahahaha yeah I can see there would be an issue with unscrupulous chaps, will send an email tonight!