Dartmoor, again....and not good.

[rapidboy]

Terrible treatment from WS.
Are they aware of this thread and the bad reputation they are creating for themselves.
They do also make that other knife that is so popular around here!! ,a bad rep for after sales service and warranty will hurt sale's of that as well as the Dartmore.
Great Pebble ,i know you liked you knife and it's design but at this stage i would be wanting a refund and not a replacement.
RB

 

[Wayne]

I had considered buying a micarta woodlore for my mates birthday present. after this fiasco I have decided to spread my wealth elsewhere.

WS have made a serious blunder really bad PR.

I bought a secondhand book online and it never arrived. i emailed the company after a month to let them know it had not arrived, within a 48 hrs I had been given a full refund.

 

[Great Pebble]

Right we are then....

Phonecall this afternoon. The engineers were unable to reproduce the same failure in the other handles they tested..... However... The handle design of the Dartmoor is being changed, modified, whatever to ensure that the same "slippage" can't happen again.

Will be getting a 'call at the start of Oct. (date agreeed) to arrange delivery of another knife (once the modified handles appear).

Ever get the feeling that there's corporate eyes on BCUK?

 

[rapidboy]

Glad to hear you got it sorted out mate.
Make sure you bring it to the meet

rb

 

[JakeR]

I think your right about companies checking this forum, might be good thing though, as they learn a thing or two!

 

[Lurch]

Good stuff.
Shame it took them a while.

 

[leon-1]

Right we are then....

Phonecall this afternoon. The engineers were unable to reproduce the same failure in the other handles they tested..... However... The handle design of the Dartmoor is being changed, modified, whatever to ensure that the same "slippage" can't happen again.

Will be getting a 'call at the start of Oct. (date agreeed) to arrange delivery of another knife (once the modified handles appear).

Ever get the feeling that there's corporate eyes on BCUK?

A question or more, if the engineers at WS were unable to replicate this fault, why then would they want to change the handle design :?:

If they are replaceing your knife with one that has the new improved handles, that will ensure that the fault that they could not replicate doesn't happen again, are they then admitting that the old Dartmoor knife may have a fundamental flaw :?:

Does this mean that there will be a recall of Dartmoors :?:

 

[Great Pebble]

In order...

I assume because whether they could do it to another one or not, mine patently slipped, presumably whatever they do will ensure that it can't happen again...

Dunno

Dunno

I'll let you know when I see it if the handle is visibly different.

 

[Tantalus]

so 2 months without a knife??

that is a pretty sucky deal mate

just dont buy a used car off em , promise????

Tant

 

[leon-1]

Cheers for keeping us informed on this as it unfolds Nick :biggthump

 

[Lurch]

Cheers for keeping us informed on this as it unfolds Nick :biggthump

I thought the Dartmoor was a fixed blade

 

[JakeR]

:roll: