I have no connection to the company other than being a satisfied customer but Alpkit has consistently impressed me with their level of customer service since I started ordering things from them a few months ago.
I'd read on here that their tarp was good so when I went to order one I saw how cheap their down jackets were. I ordered one of those on the spot too. Both products impressed me a lot, extremely high quality and at a bargain price. Since then I've bought titanium pots, titanium pegs, an XL bivvy bag and a winter sleeping bag. The titanium was significantly cheaper than I've seen elsewhere, and I'm already halfway in love with the sleeping bag without even having used it yet. I'm fairly broad across the chest and shoulders, and have always struggled with light bags. The Skyehigh bag is massive, I could even fit the down jacket inside for deep cold. It's not an ultralight bag but at that price and the large fit I've found it to be a fantastic compromise. It's still extremely light and packs small compared to my MOD arctic bag.
Over the last couple of days I've been in touch with their customer support about something they don't currently have in production, I was extremely impressed when they pointed me in the direction of a competitor's product in case I needed one sooner than they could supply it. In all cases I was emailed back ridiculously quickly.
Every order has arrived well within 48 hours of ordering it.
I just can't find a bad thing to say about them.
I'd read on here that their tarp was good so when I went to order one I saw how cheap their down jackets were. I ordered one of those on the spot too. Both products impressed me a lot, extremely high quality and at a bargain price. Since then I've bought titanium pots, titanium pegs, an XL bivvy bag and a winter sleeping bag. The titanium was significantly cheaper than I've seen elsewhere, and I'm already halfway in love with the sleeping bag without even having used it yet. I'm fairly broad across the chest and shoulders, and have always struggled with light bags. The Skyehigh bag is massive, I could even fit the down jacket inside for deep cold. It's not an ultralight bag but at that price and the large fit I've found it to be a fantastic compromise. It's still extremely light and packs small compared to my MOD arctic bag.
Over the last couple of days I've been in touch with their customer support about something they don't currently have in production, I was extremely impressed when they pointed me in the direction of a competitor's product in case I needed one sooner than they could supply it. In all cases I was emailed back ridiculously quickly.
Every order has arrived well within 48 hours of ordering it.
I just can't find a bad thing to say about them.