Problems with Dave Canterbury wilderness outfitters

[helixpteron]

I too have had problems ordering from this site. It's been over a year since I handed over my money and I'm still yet to receive everything I ordered. I like this guys vids on youtube but I would advise against buying anything from him. I must have sent around 40 emails, keep getting the run around, told it's been sent, will be sent soon etc. The bottom line, I think, is that he's a good guy but not a business person.

Place your orders elsewhere.

With respect, he is about as far from being a good guy as its possible to get!

This is his trading style!

Simply informing you of the actual status of your order, to enable you to make an informed decision, is all that it takes, and with email, its instant and free!

He clearly uses his popularity to entice customers, whom he then exploits.

A good 'on camera persona' and knowledge of bushcraft should not be mistaken for personal and professional integrity!

 

[born2roam]

Just to show the other side of the story...

I ordered some stuff about 2 years (or longer) ago and it all went very well!

I ordered some stuff last oktober/november and, though it took a lot more time since Dave no longer handled it but Rob did.

I received the goods and had to send the Sidewinder torch back, due to it being broken. Again it took some time but last week a complete new torch arrived (working properly).

Just my 2 cents....

Grtz Johan

 

[renegade]

If you have ordered something from my site in the past and did not recieve it or were not satisfied please send me a mail to wildernessoutfittersarchery@yahoo.com so we can rectify the situation, we had some issues early on getting bigger than we could handle if you got overlooked for some reason I would like to get you taken care of. As far as the Virtual Classroom there have been videos added within the last week and the entire scheme has been redone, if you purchased a sub that has run out please mail me for a free year on me.
I am currently filming a new survival series to air in June 2010, but am scaling back to only a few Logo Items and Hands on classes, as well as the Virtual Classroom and Pathfinder E-Course. I also have a New book comming out in May and would like to send an autographed copy to the unsatisfied customers on this thread, so please mail me in reference to this as well. I humbley appologize for any greif this has caused each of you.

 

[renegade]

The good folks over on Bushcraft USA have had a word or two to say about Mr. Canterbury already.

His own Facebook page carries a few discussions where customers have been unhappy about a lack of communication regarding outstanding orders so you are not alone.



Would you be willing to expand on this? was it simply different from your expectations or do feel that you didn't get value for your money?

Brothers as far as the Pathfinder Knife (used in this quote as a PROBLEM with orders) there has always been an 8 week lead as they are hand made 1 at a time, we have sold over 150 of these and all have been delivered to my knowledge and all customers were more than satisfied with them. We have completly revamped our buisness to better srve our customers and continually change to make things better. It would seem that the members here complaining of non reciept or dis-satisfaction have not taken the time since my last post to mail me and get thier issues resolved so again I encourage you to do so at wildernessoutfittersarchery@yahoo.com. As far as the Pathfinder Knife goes we are preparing to re-release this as BlindHorse now is ready fo the increased sales volume and has about 30 pcs ahead with the possiblity of producing 75/month at present.

 

[helixpteron]

It would seem that the members here complaining of non reciept or dis-satisfaction have not taken the time since my last post to mail me and get thier issues resolved so again I encourage you to do so at wildernessoutfittersarchery@yahoo.com

I too have had problems ordering from this site. It's been over a year since I handed over my money and I'm still yet to receive everything I ordered. I like this guys vids on youtube but I would advise against buying anything from him. I must have sent around 40 emails, keep getting the run around, told it's been sent, will be sent soon etc. The bottom line, I think, is that he's a good guy but not a business person.

Place your orders elsewhere.

So, a customer pay's you over a year ago and has yet to receive their full order, despite sending you around 40 emails, yet you now complain that members "have not taken the time since my last post" which was made at 05:42 today, to contact you!

That's a remarkably intolerant statement to make about members when your post is unlikely to be read by folks on their way to/from work or college, or those with family or other commitments.

You should have taken the time to serve the customers that trusted you, to have communicated in a timely and honest manner and to refund those customers whose orders you failed to honour.

 

[Tony]

Calm down, calm down

 

[Ogri the trog]

Well I'll welcome Renegade to BCUK, and wish him happy times here.

As someone who is also in a position of a very fluid business plan and trying to satisfy customers from directions that I barely expected, he also deserves the time to put right what was missed during times of frantic, frequent and unexpected change.

I say give the man the chance to come good before openly berrating him - and even then don't berrate on someone else's behalf. If your quarrel is with a different business on a different forum and a different continent, please leave those quarrels there, not bring them here.

ATB

Ogri the trog

 

[poddle]

David has always come across as a very straight guy, I am sure he has been overwhelmed with orders since the start of his celebrity status.

I bet he comes though, I think he is just snowed under right now.
It's what happens when you order gear with a celeb attached to it.

 

[Firebringer]

Gotta say, I've got a lot of regard for Dave and his videos. The guy does a lot aimed at the common man. Personally affordability's not much of an issue to me, but he makes an effort to make bushcraft accessible. A lot of the folks who appear to follow him on the channels are your average joes. He's far from 400 quid knives, gortex and ventile. Also when you watch the videos' its clear that he does it as well as just talk about it. I've not bought kit, but would happily pay for his videos. He seems to care as much about the viewer that's buying gear from a convenience store as someone buying titanium sporks.

That said, Pathfinder was disappointing, albeit it's obvious from the web some folks are really into it. I'd expected a lot more of the videos like he'd done on Youtube possibly longer ones. I subscribed and didn't get access but when I posted to him personally he immediately sorted it. I couldn't in good faith recommend it, albeit it's a while since I logged into it. Impression I have is it's possibly poor admin more than deliberate and he's possibly over extended himself.

 

[phill_ue]

I'm not a dissatisfied customer. I wouldn't mind a free book though!

 

[renegade]

As I said all e-mails are welcome and will be responded to immediately. The Virtual classroom has been evolving over time and several videos have been added between production shoots for my new series and will continue to be added in the near future.

Thank you to those who do support our efforts to bring bushcraft to the common man!

 

[kizzer35]

I finally received the last part of my order last month in March. It was sorted out by Rob from Canteen shop who, credit to him, seems to have been clearing up the mess. It's been a long process (over a year from start to finish) and going back through the emails reveals around 100 of them. I'm quite sure that had I not persisted and persisted, and kept persisiting, I wouldn't have received everything I'd paid for. If I had the chance to go back.........