Do not accept that.
You stated your requirements and were incorrectly told that the item would suit your needs.
Therefore it is "not fit for the purpose" and you are entitled to a refund.
Poor sales assistants
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Do not accept that.
You stated your requirements and were incorrectly told that the item would suit your needs.
Therefore it is "not fit for the purpose" and you are entitled to a refund.
And that's precisely why I stopped buying from the large high street stores. I go to the small specialist shop, pay a wee bit more but get the experience of the owner who is normally the one serving you and the follow up if it goes wrong should i need it.
Sometimes saving a couple of quid can be a false economy. Just think how much petrol wasted going back and forward to town to change over the wrong camera!
Sometimes saving a couple of quid can be a false economy. Just think how much petrol wasted going back and forward to town to change over the wrong camera!
Well, I got it all sorted out.
They said I could have a refund but they had to deduct a 10% 'restocking' fee
because I'd opened the box.
I told the lady at the returns desk that I was given the wrong information about the product and the only way of finding this out was to open the box.
After I explained the situation she was very happy to give me a full refund. The whole ordeal took less than 5 minutes, and most of that was spent in a queue.
Good customer service, it's just a shame the sales team don't know what they're doing.
And I had some luck too. I was talking to a mate about this whole situation and he replied with:
''Oh, you should have said something. A mate of mine's just split up with his missus and he's flogging all their shared stuff. They got a £900 Sony camera 6 months ago - only used once - and he wants to give it to a good home. He wants £50 for it.''
I'm awaiting a response
They said I could have a refund but they had to deduct a 10% 'restocking' fee
because I'd opened the box. I told the lady at the returns desk that I was given the wrong information about the product and the only way of finding this out was to open the box.
After I explained the situation she was very happy to give me a full refund. The whole ordeal took less than 5 minutes, and most of that was spent in a queue.
Good customer service, it's just a shame the sales team don't know what they're doing.
And I had some luck too. I was talking to a mate about this whole situation and he replied with:
''Oh, you should have said something. A mate of mine's just split up with his missus and he's flogging all their shared stuff. They got a £900 Sony camera 6 months ago - only used once - and he wants to give it to a good home. He wants £50 for it.''
I'm awaiting a response
As the goods are not fit for purpose and you are returning them within a reasonable timescale (the next day). I am pretty sure that under the new trade laws you are entitled to DEMAND a refund to your card or cash.
There are probably people better able to clarify this for you on this site than me.
But we have gone through a similar situation in our store where we eventually had to give the customer a cash refund even though we knew that they were totally at it. And that was a lot longer than a couple of day's.
Nice one mate hope you get it looks like the sales guy has saved you money in a round about way
regards
Ratpac
regards
Ratpac
Eric_Methven
Bushcrafter (boy, I've got a lot to say!)
When I worked for B&Q, boxing day was unbelievable. People would blatently bring back their christmas decorations and christmas tree lights and demand a full refund. They always got one because the management were a bunch of wooses. Same with garden equipment like chainsaws and strimmers. Buy it, take it home, cut the tree down and take it back to the shop saying it's either not working, it just stopped or it wasn't what they wanted. If the manager said no and they started shouting, the manager just passed them on to me (I was the in-store demonstrator and tools expert) to deal with. It wasn't worth the hassle so I just said 'give them a full refund' and walked away. Orrible company to work for!
Eric
i work at a high street store that has started selling electrical equipment, was given training on the lines that came in there and then but nothing when new lines started coming in. so I've come home with product details and looked it up myself
That's pretty well how it's always worked.
The key is to find staff with enough wit or will to do that.
I always hired enthusiasts and let them play with the gear as much as they liked. There used to be a scrum to get hold of the latest bit to come in.
When you have staff like that, training them is a pleasure and they became experts in thier field.
These days everyone wants it handed on a plate to them because they've been spoon-fed from birth.
The key is to find staff with enough wit or will to do that.
I always hired enthusiasts and let them play with the gear as much as they liked. There used to be a scrum to get hold of the latest bit to come in.
When you have staff like that, training them is a pleasure and they became experts in thier field.
These days everyone wants it handed on a plate to them because they've been spoon-fed from birth.
