Oh I complain; very politely but I can be damned insistant

and I agree, if no one complains then nothing changes. We just need to remember that it's people trying to do their job that we're dealing with, and it's probably (no kidding, would you do it ???) decidedly fraught. People who approach them civilly with clear information must be a blessing, and so much easier to deal with.
I hope it's all sorted properly and you never have a recurrance of idiots like that again. The chipped record seller sounds like a troll. What a moron to go to all that hassle just to down someone else out of sheer spite.
Life's too short, and folks like that need to get one.
atb,
M