My Hermes - your experience?

[bert333]

I have not used them yet and have read mixed reviews but I'd be interested to read if you would recommend or not as against using normal Royal Mail post.
thank you

 

[Dogoak]

I've only received 1 parcel through them, 3 days from dispatch so not bad considering our postcode. I have used Collect Plus quite a few times, no problems at all and it's very convienent to drop it off at our local fuel station when the PO is shut.

 

[Hagrid]

I am waiting for them to collect a parcel(today) and deliver it to me, so we'll see!!! now 15th November, my hermes NEVER arrived to pick up the parcel so I went and collected it myself, my recommendation? don't touch em with a bargepole!!!

 

[whats wrong with you all]

I find them brilliant, very fast delivery and much, much cheaper than Royal Mail.

 

[Perrari]

I have not used My Hermes, but can recommend Collect + as another alternative to Royal Mail.

 

[Kepis]

Not used Hermes so like others cant comment, but I do use Collect+ all the time, superb service, i sent a parcel to Edinburgh a few weeks back, i dropped it off at 11am on the Friday and it was delivered at 11:30 the next day, not the next working day, but the Saturday, all for £5.50 - can't go wrong, far more efficient and cheaper than the Post Office.

 

[Pikebite]

My Hermes are simply dreadful. Parcels lost and damaged. Won't pay out compensation and when you need to phone them they charge 10p a minute and never answer the phone.

 

[10074405]

I use Hermes for our website as I found that RM were either unreliable or they charged too much!
I also find that all the drivers take pride in their work and are friendly because they are all self-employed. Get 25-75p per parcel delivered and signed for and the cost is directly deducted from them if they lose a parcel so they MAKE SURE it arrives

 

[Dannytsg]

I have sent over 15 items with them over the last few months and have also received some. Up to now I have found the service to be good, no damaged items or complaints if packaged well enough. I also like the fact that there is a trackable consignment number for every item and option signature on delivery. I also like the fact you can send a 2-5 kg package for a flat rate fee of £5.40.

 

[Ecoman]

I have never tried Hermes so I have not voted.

Personally I use P4D as a brokers. They give good value for money, they are always on hand to sort out any issues and I have only ever had top class service from them. They use all the big names too like City Link and Parcel Farce to name a few.

 

[pauljm116]

I use them for most parcels now. Small/light parcels can sometimes be cheaper with royal mail, but heavier items are loads cheaper. Royal mail is usually a bit quicker but every item is trackable and they collect from my office or home so I don't have to go and queue in the post office.

 

[Hibrion]

I'd recommend avoiding as I've had stuff lost by them.

 

[bert333]

Thank you for your answers- from what the poll shows, the failure % rate isn't good IMHO.

 

[barking badger]

I use them all the time have never had any problems at all. Would never use royal fail again

Sent from my GT-I9100

 

[ex-member BareThrills]

15 votes isnt really a representative sample. ive used them a lot and had one problem. If you dont get a signature drivers do have a tendency to drop the parcel wherever they can on the property. An exped syn mat i sold was shoved in a hedge but was eventually discovered

since ive been getting a signature ive had no problems on 10+ deliveries. I like that i can print it off, pack it and leave it in my porch for them to collect. No effort needed and it would cost me a couple of quid in petrol to go the post office on top of their extortionate prices

 

[treadlightly]

Sent three items recently, no real problems. A bit slower than RM but reliable for me so far. One went to Orkney and took eight days which is too slow I reckon but it got there eventually.

Cheaper than RM for parcels over 1kg (RM is still cheaper for those under that mark) and I like the tracking facility. I also like the fact I can nip down to my local parcelshop, which is closer than the PO, at any time of day or evening to drop it off.

Three is hardly a representative sample but so far so good.

 

[redbranchwarrior]

I use them a lot and find they're great, v cheap, v convenient with no issues...

 

[woof]

I would'nt use them, just for the fact that the name sounds like an STD...

Rob

 

[gjclayton]

Has anyone sent knives or blades through myhermes?
I need a couple picked up from Cheshire and dropped in London.

Any info gratefully received.

GJC

 

[Hibrion]

I wouldn't bother, mate. Last time I was sent something via Hermes, they lost it three times in a row and I ended up having to cancel the purchase because the supplier was out of stock. The WORST shipping company I've ver dealt with.