Merrell customer services letting me pick a pair for free!

[lub0]

So I try my luck emailing Merrell asking them if they will authorize me to send my Chameleon Blast3 shoes back for repair or replacement after one of the lace loops prematurely snapped after only 11 months of use. They sent me a return code and I promptly packed and sent the pair on their way and got an email two days later from them saying they will be replacing them but since they don't have that particular model any longer they are letting me chose a pair from their website to the value of £110. http://www.merrell.com/UK/en

 

[Still Waters]

Thats great service

 

[lub0]

Thats great service

Yeah indeed, makes me less annoyed about the times I've had to honour my warranty policy for customer computer parts that somehow failed, but thankfully that doesn't happen too often! It's great to be on the receiving end of it for once!

I've asked for the £130 chameleon 4 mid's hoping they will let me pay the £20 difference, being mostly leather they definitely look like the most durable lightweight hiking shoe they make http://www.merrell.com/UK/en-GB/Pro...9/Mens/Chameleon4-Mid-Waterproof?dimensions=0

just waiting for their answer now!

 

[Shewie]

A good result, you can't argue with that

 

[crosslandkelly]

A great result and great customer service. I will definately be looking to buy from them.

 

[Perrari]

It's good to know that good customer service still exists. I have had several pairs of Merrel shoes/boots over the years, and really rate them.

 

[Corso]

big fan of merrells

wish they did sawtooths over here mind...

 

[lub0]

Conclusion: They told me they can't take payments but instead upped the limit to £120, but I had already changed my mind and went for the £110 Shiraz boots for casual wear, they arrived today and they look great, Merrell are great.

 

[swright81076]

I've had a pair of refuge gtx pro for over 12 months and have been worn just about every day. They have been brilliant. Would buy another pair in a breath.

Sent from my Galaxy Nexus using Tapatalk 2

 

[liamfromcarlisle]

Wow its not often u get such a good customer service

 

[Gray]

You cant argue with that, if only all companies were the same

 

[Smith28]

Wow, up go Merrell to the top of my boot list!