Karrimor SF Customer Service

[Switch]

I sent an e-mail to Karrimor last night through the SF part of their site asking where I could buy a replacement chest strap for my Sabre 80-130 as I couldn't find any listed anywhere.

I got the reply through at 08:30 this morning simply asking what colour the pack was and the address to send it to. It's quite refreshing to deal with a company with such excellent customer service. I should state at this point that I don't work for them, just happy with the customer service and thought I'd pass the experience on.

 

[swright81076]

Nice to know. Cheers :thumbup:

touched by nature

 

[Shewie]

They replaced a side pouch for my 75 when it turned up with wonky webbing, a good company to deal with

 

[ozzy1977]

The same with my predator 45, it was missing the 2 straps from inside, I explained that it was secondhand aswell and they arrived 2 days later free of charge top company.

 

[Big Stu 12]

Great responce form another good manufacturer.....

 

[Lister]

If it's the UK dealer, that would be PRI UK Ltd to which i'll also add great service for, asked for some parts to mod my sabre 45 (YKK zips and some webbing) and got sent 2 zips and about 15 5" strips of webbing, offered to pay for them but was told to just have them......cracking service, dealt mostly with Roger Pitts, one of their S&P admins, .

 

[Lurch]

PRI are one of the best firms I used to deal with.
All great people.

 

[richardathome]

It's as important to tell folks when you get good service as well as when you get bad service (as a warning to others). Thumbs up for posting

 

[PREPER]

They sent me a replacement buckle for free, top company.

PREPER...........

 

[Willowisp]

Good to know that not only their rucksacks are excellent, but there customer service as well! Thanx for sharing.