Help! USPS re-delivery in the UK

[Claudiasboris]

Does anybody know how to re-arrange a re-delivery from USPS in Blighty?

I purchased a collection of firesteels from Going-Gear in February. The USPS tracking page says that delivery was attempted on the 5th of March, which confuses me: I asked for delivery at work, which, as a college, is open during delivery hours and has staff at reception to deal with deliveries, learners and confused lecturers. I've tried sending an email to USPS to ask about re-delivery or pick-up, but as I don't have a US zip code and don't fit neatly into one of the fifty drop-down options I wasn't able to do so.

So now I'm a little confused and frustrated. I guess that they may attempt re-delivery autonomously, although they have had 13 days in which to do so.

All I wanted to do was set some stuff on fire...

Thanks in advance if anyone can offer any suggestions.

Claudiasboris

 

[JonathanD]

Put the tracking number through Parcelforce and Royal Mail, it will have gone through either of these and should be easy to find.

 

[Claudiasboris]

Ah, that's a thought! Thanks JonathonD, I'll try that.

Claudiasboris

 

[helixpteron]

JonathonD is right, the USPS tracking number works with either the Royal Mail or Parcel Force Track and Trace websites.

 

[Claudiasboris]

Thanks guys!

Parcelforce Worldwide says that it went out again for delivery on the ninth, so I guess I'll see the parcel when it turns up.

Cheers
Claudiasboris

 

[JonathanD]

Thanks guys!

Parcelforce Worldwide says that it went out again for delivery on the ninth, so I guess I'll see the parcel when it turns up.

Cheers
Claudiasboris

Ninth? that was ages ago. Give them a ring. Press 4 on your keypad and it will take you to a real live person

 

[Claudiasboris]

Grrr...

Finally spoke to Parcelforce today: they've found the packaging but nothing's inside it. I'm waiting for them to call and reimburse me for the customs charges.

I'm understandably a little annoyed, but I'm also upset for the Going Gear guy: apparently I need to email him and inform him that he needs to appeal for reimbursement. More work for someone who's done nothing wrong.

Thanks for all the help and suggestions.

Claudiasboris