I've made 3 separate orders so far and been good so far.
I ordered a Spyderco Bug and Grasshopper. They both came with in 2 days.
Then I ordered a Byrd Raven and forgot to order my paracord, so I called them and they amended the order while I was on the phone, it was a quick, efficient and friendly call. (I'm still waiting for this, but this is due to a mess up that the Royal Mail have verified is their own fault due to refurbishment of the office in town (Royal mail Service sucks big time).
I also ordered another knife and this came in 2 days.
They may seem a little bit more expensive then some places at first glance BUT what you have to remember is that your getting a great service you can trust and all prices include postage and packaging. I'd use them again without hesitation and can recommend them.
Thanks.