Great company, wonderful products and they fully subscribe to the general, US, commercial ethos of outstanding customer service.
They were quite happy to modify a Nessmuk pack, to my own specifications (consulting me by email, through every stage of the process), at minimal extra charge and, whilst I agree with Hibrion that postage was steep, I received an heirloom quality item.
I envy you the visit Haggis (although my wallet doesn't!), thanks for the pics.