Congratulations to Angst - Beneath The Stars Leather-Craft
- Thread starter Essexman
- Start date
lol...kool thankyou....
there should also be my dc4 signature knife sheath plus dc4 belt pouches on there soon....
regards,
s
there should also be my dc4 signature knife sheath plus dc4 belt pouches on there soon....
regards,
s
Congratulations mate. I love HH and its good to see someone get their products on their website. 
hi...thankyou everyone, its really appreciated...yup humdrum, bruce is a very kool guy indeed...i really mean that....and the staff i met were equally friendly.
as far as my relationship with heinnie goes so far i cannot recommend them enough...superb at every level...end of.
regards
s
as far as my relationship with heinnie goes so far i cannot recommend them enough...superb at every level...end of.
regards
s
Congratulations mate. I love HH and its good to see someone get their products on their website.
lol...as you well know dude, it was chris caine who introduced me to bruce/heinnie, so behave,
s
s
I reckon you've been giving "favours"
I have always been a fan of HH (great service etc) and their product range is awesome (even better now they have your kit
) and I agree that the boss and all the staff are not only efficient at what they do but friendly and enthusiastic as well.I was most impressed with the operation when I went down to profile HH for Gun Mart magazine a while back -
here is what I wrote...
HEINNIE HAYNES
Heinnie Haynes almost universally known just as Heinnie should be well known to readers of this magazine as retailers of the widest range of knives imaginable.
But that is not the whole story of Heinnie: OK they retail knives from something in the order of 158 different makers with thousands of different models to choose from, but they also retail a whole world of other top quality equipment selected from makers around the world. If you are after quality outdoor gear from axes to watches, binos to tents, a stove that burns wood and will charge your phone at the same time (I kid you not!), dayglo paracord, a technical fleece jacket, a torch, a pen, a whistle GPS, a green and orange machete, a shovel etc etc, plus a tough bag to carry it all in, then Heinnies is the place to start looking!
With about 3,600 sq ft of their 7,000 sq ft premises devoted to racks and racks of stock (staff are complaining they are running out of space), Heinnie is no small business, but back in 1996 when Bruce Bollington set up the company, it operated out of the back room of a terrace house in Cardiff and sold nothing but pocket multi-tools!
Now Heinnie has a staff of 15, a customer base that spans the world, more retail lines than you can shake a stick at, acts as a UK distributor for more gear, yet retains the happy, friendly and very efficient feel of a business built on a passion.
Bruce chooses his stock carefully, looking for top quality kit and regularly flies off around the globe to source new, innovative and reliable outdoor equipment of all sorts. Bruce listens to his customers too, following up their suggestions of items to stock.
Before I visited the Heinnie headquarters I had seen their advertisements and seen their stands at trade shows, but nothing prepared me for the experience seeing the heart of the business.
Tucked away, and very difficult to find, on a small industrial estate by Barry Docks in South Wales (in the past they have guided visitors in from the M4 by talking them through each junction on a mobile phone), Heinnie is an unassuming looking unit, and until I saw the big red H logo I was not sure I was in the right place. As I passed through the door into the showroom I knew I was in the right place, as my breath was taken away by the sight of hundreds of well-displayed knives, swords, torches, jacket bags etc with prices ranging from a few pounds to a few thousand pounds. The last time I felt like that I was a seven year old in Hamleys toyshop in London just before Christmas!
Bruce allowed me to closely examine some of the more eye-catching items in detail before whisking me away behind the scenes to see how it all works. On seeing the serried ranks of stock shelving, I had the toy shop feeling all over again.
Most of the business is done by mail order though visitors are welcome and the system is smooth and efficient with orders arriving in the office being sent up to the stock area to be picked before being passed down to dispatch to be checked and sent off to the customer. Orders received before 3.30pm can be off to the client the same day, and Bruce is very proud of the Heinnie reputation for excellent customer service.
And the business does not stop there! All the product photography and catalogue design is done in-house; a new piece of photographic kit will even allow knives to be photographed rotating, allowing website customers to see the product in the round in 3D before deciding on which model to buy.
During my visit I was impressed by many aspects of the Heinnie Haynes operation, from the friendly efficiency of all the staff, Bruces in-depth knowledge, not only of his product range (and where to find each item in the crowded stock shelves he is obviously a hands-on boss) through to the care with which customers to the showroom are made welcome and offered well-informed help to ensure they leave with the right product for their needs.
The product range itself keeps growing and much of it is selected by Bruce based on how well it appeals to him personally and how well it will appeal to his loyal customers: He understands how important customer loyalty is and how such loyalty depends on not only having excellent stock, but excellent service as well. At least one customer has ended up working for Heinnie!
As to product selection, it would appear that we may be seeing more Heinnie Haynes branded knives, designed and made in collaboration with top knife-makers.
Heinnie customers range from serious collectors of the finest cutlery around to anyone needing a quality knife for everyday use, to hunters and bushcrafters, craftsmen and office workers, for those wanting solid outdoor clothing and equipment to those who want the latest in technological brilliance in torches and tools. Catering for those who want tactical style kit to a traditional look, from those on a limited budget to those with a greater budget than most of us can dream of, Heinnie has items in its range to suit almost everyones needs from socks to swords.
If you would like to visit, the showroom is open Tuesday to Friday, 10am to 4pm. Telephone first to confirm your visit. If you have trouble finding them, the staff are well used to giving directions in detail on the phone.
Of course, you can always visit the website www.heinnie.com or contact on:
Tel 033 0300 0400
Fax 033 0300 0401
Also to be found on Twitter and Facebook
Office hours are Monday-Friday 9am-5.30pm
Saturday 9am-1pm
Heinnie Haynes
Units 4-6 Windmill Ind Est
Wimbourne Road
Barry CF63 3DH
And now they sell some great leather goods as well!
Hiya....thanks for that Sir Fenna, appreciated and spot on...:You_Rock_
I'll fire this link across to Bruce to give him a big head lol!
Regards,
S
I'll fire this link across to Bruce to give him a big head lol!
Regards,
S
He has already seen it
Both as a draft copy to check for factual errors and in print in the magazine ... but I am sure he would love to see the message spread further 
