from what i understand he took his chance trying to squeeze through rather then asking if the car could be moved (which is now in a rather bad state).... ?!And what punishment should it be for making a mistake?
He was honest and owned up to the accident right away so the OP isn't out of pocket or anything.
Thanks for that.Paul, it sounds as though all parties (you, the offending company, and the various repair shops consulted) are working together and congenial, and that the damage is less than originally thought. If all that's the case you should get it sorted with only a reasonable amount of bother. Again, good luck.
Two truths right there. It did sound like the manager covering up for his deputy and trying to clear it up cheaply using a local body shop. As soon as it came down to courtesy car and the work being more than a simple touch up they said go through insurance. We did that and our insurer called the company got the story from them and within a couple of hours it had been arranged to get the car collected and a replacement car of the equivalent or better standard. Got a crossover fake 4x4 in the end.The operator will admit liability
This was not your fault so stop doing the other party favours and let your insurers deal with it.
The T&C's say you have to report anything.In my humble opinion:
The car should not be driven, but recovered (at the other parties' expense) to an agreed repairers for assessment and estimates.
I would only inform the insurers if I was going to claim on the insurance, otherwise why bother? As far as I'm aware there is no legal or moral obligation to do so.
As long as the work is carried out to your satisfaction, in a timescale satisfactory to you, then I really wouldn't worry about anything else.
You shouldn't be out of pocket because of this event, and you shouldn't have a vehicle in a lesser condition than prior to it; Everything else is irrelevant.
I hope you get this sorted soon.