talktalk issues anyone?

[telwebb]

for the whole of today I have found it impossible to use the internet through my normal network and have now resorted to using my mobile as a modem instead - its slower in normal circumstances but at the moment it at least works (see - I'm here!) - anyone else having similar issues?

 

[Man of Tanith]

we had loads of fun and games with talk talk so much so that i bought a dongle from 3 and cancelled the talk talk contract. nightmare doesn't even come close to describing the experience

 

[telwebb]

Hmm - that kind of agrees with the masses of stuff I read online when I googled it earlier - I've never had the service I pay for anyway, so if this is the way its going to be they can shove it!

 

[Man of Tanith]

the help line had me taking the main phone port in the house apart
i called four times and each time i was asked to do the same after a while i lost patience with the scripted support and snapped
my parents (who were the bill payers and main users) are in their 60's and are to coin a phrase technoilliterate so heavens only knows what would of happened if they had been left to deal with it.
a lot of my friends on talk talk are no longer on talk talk. says it all really

 

[telwebb]

Time for a bit of market research then.....

EDIT: Talking of which - anyone got any recommendations (broadband/phone - not necessarily TV)?

 

[dwardo]

Yup, pretty useless. If you start off your call to support with the following you can get through the the proper 2nd line support quickly.

YES i have changed the filter
YES i am using your router
NO there are no extension cables
YES i am plugged directly into the router
NO its not a problem with my computer.

 

[Melonfish]

Yup, pretty useless. If you start off your call to support with the following you can get through the the proper 2nd line support quickly.

YES i have changed the filter
YES i am using your router
NO there are no extension cables
YES i am plugged directly into the router
NO its not a problem with my computer.

unfortunatly every call centre will ask you the same questions no matter who you're with.
if you've exausted options with support and your local router/pc and everythings clear then have them perform a line test and see what you get.

 

[hiho]

nope just the idiot at the call. centre that kept ringing last week to get me to switch to them
persistent to say the least