I just wanted to give users a heads up about some great service Ive just received. After eventually getting a job I treated myself to an LED upgrade for my old 6D MagLite. I bought it from The Torch Site (http://www.thetorchsite.co.uk/). Great price, great service all the usual stuff you hope for and I was completely satisfied.
A couple of weeks later I used it for the first time in anger, great, then I went and dropped it a couple of feet onto a concrete floor, it slipped out of rucksack. The peculiar impact along the length of the torch punched the LED completely off the mount. I was, er, cheesed off to say the least. It was completely my fault, but I asked The Torch Site if they had a service department that might be able to help, my soldering skills being more plumbing related. They said theyd have a go.
Today I received a note saying it was goosed, but they had a replacement, that was without packaging kicking about, and I could have it gratis!
Now Im sure they wouldnt want me advertising free stuff, but regardless of that, the service was outstanding nice people, thank you Alun.
Usual caveats, no connection, just very a happy customer.
A couple of weeks later I used it for the first time in anger, great, then I went and dropped it a couple of feet onto a concrete floor, it slipped out of rucksack. The peculiar impact along the length of the torch punched the LED completely off the mount. I was, er, cheesed off to say the least. It was completely my fault, but I asked The Torch Site if they had a service department that might be able to help, my soldering skills being more plumbing related. They said theyd have a go.
Today I received a note saying it was goosed, but they had a replacement, that was without packaging kicking about, and I could have it gratis!
Now Im sure they wouldnt want me advertising free stuff, but regardless of that, the service was outstanding nice people, thank you Alun.
Usual caveats, no connection, just very a happy customer.