just a quick update on the damaged Bergans 6/8 man tipi badly damaged by the high winds on my recent outing to Inchtavannach.I have posted this on my Inchtavannach isle trip thread, but was so happy with the service i received i thought i should let the good people from the land of BC know about my experience, as usual no link to either company.
Sent of a email with a explanation of what happened to cause the damage as well as a photograph of the damage to the Staff at Woodlore and within a few hours they had got back to me to say Bergans had happily agreed to replace the whole tent, i was to send the damaged tent back to Woodlore and they would also refund the complete postage to me once they received it. Just got to say its always a pleasure to deal with people who dont mess you around and are more than happy to help you out if its in their power to do so. Well done Bergans and well done Woodlore, im a happy wee chappy again.
Sent of a email with a explanation of what happened to cause the damage as well as a photograph of the damage to the Staff at Woodlore and within a few hours they had got back to me to say Bergans had happily agreed to replace the whole tent, i was to send the damaged tent back to Woodlore and they would also refund the complete postage to me once they received it. Just got to say its always a pleasure to deal with people who dont mess you around and are more than happy to help you out if its in their power to do so. Well done Bergans and well done Woodlore, im a happy wee chappy again.
