mmmeeeeeeooooooooowwwwwww :evil:
as this is the first time i have ever seen an argument on this site i thought i would read though and find out what could possably have started such a conflict in what is normaly a polite and relaxed bushcraft comunity
it starts with:
Hi all, The Woodcraft winter course as mentioned on the main news page says "first course of it's kind " - do they mean the first time they have done this or that no other school has done it?
Forgive me, but on my recent research I came across at least three schools where this type of course is already available and tried and tested with the pics to prove it, and in Scotland.
to me (and i state that this is only my opinion) this is nothing more than a harmless question:
do they mean the first time they have done this or that no other school has done it?
followed by his opinion:
on my recent research I came across at least three schools where this type of course is already available and tried and tested with the pics to prove it, and in Scotland.
both of which were in order and are exactly what this site is designed for, getting information and giving opinions
so on to the second part:
Oh and forgot to add;
If you check their webpage to this course it has a picture of the Matterhorn on it - since when was this in Scotland?
I would also only accept being taught crampon and ice axe use by a minimum qualified mic or mia person - those things are lethel used wrongly.
I find the whole presentation a bit misleading but nevermind
Check it out www.woodcraft-school.co.uk/winter-skills.
Regards
Paul :-? (still confused)
This is a little different, paul points out an misleading inaccuracy in the website, a perfectly valid one I think
the course description only has one picture and it is indeed a picture of the matterhorn
It would have been very easy for woodcraft to have used a picture of Scotland
there is no argument that selling a trip to one place whilst by using a picture of different more impressive place as an advertiment is wrong
this in fact contravenes the advertising standards regulations which states amongst may other regulations relevant to this topic:
TRUTHFULNESS
7.1 No marketing communication should mislead, or be likely to mislead, by inaccuracy, ambiguity, exaggeration, omission or otherwise.
the response from Caron to this post is very defensive, this is understandable from somone who is passionate and protective over their company
however carons lack of tact and Professionalism in dealing with a potential customers complaint especially the sarcasm in the following posts:
"my, you have been busy with your research", "and surprise, surprise- mutual respect", "trying to light fires on the top of the Matterhorn? Perhaps, and only if qualified to do so, by rubbing ice axes together?"
has done far more to damage the image of her company in the public eye than the original post could ever have done
the company would look far better if Carons response had been one thanking paul for his input and confirming that woodcraft would be swapping the picture for one of the area they intended to use
whilst stating that woodcrafts instructors were properly qualified to teach winter skills
Paul was wrong when he stated in his later posts that the WML qualification was not appropriate for this course and you were well within your rights to point this out, however in his original post he did not say the your instructors were not qualified he said:
"I would also only accept being taught crampon and ice axe use by a minimum qualified mic"
I think he was a little confused by the jargon used in mountaineering and was just stating his preference for a more highly qualified instructor
I believe this whole argument was unnecessary, i dont think paul meant to seriously discredit woodcraft and i think Caron was just being overly protective of an industry she loves
Paul don't be put off by this, misunderstandings happen in every gathering of people and can always be resolved
Caron try not to take customers complains to heart, look at each one as information on how to improve and a chance to demonstrate your companies professionalism, remember the complaint you e-mailed me at kellam knives? look back at my reply, I have made the alterations you suggested and i am thankful that you contacted me, for every customer that complains there is 20 thinking the same thing but not telling you, imagine what you would think of my company if i had responded the way you did here and had not made any alterations?
woodcraft is a fine company who's quality of instructors is without question
many companies are scared of a site where people can complain and air their opinions in public, but for the company who knows how to use these complaints and requests as a way to improve, its just another tool for advertising
if somone complains fix it and let people know you have listened and they will be impressed
if somone says your great, thank them in public
this site is a great resource for a company that knows how to use it
for their benifit
now my turn to make a complaint!!
Please can we have a spell checker on this site please writting long posts is hell
:-D
come on guys this site is for all of us and it will benifit us all if we dont destroy it though fear of our customers real feelings and arguments about trivial things