Hi
I saw a couple of threads praising good customer service and I thought that I should also share my experience.
Some months ago (and after a long search) I decided to buy mid-sized backpack /rucksack. Since most of my trips are 2-day trips, I went for one of those 72 hr packs. I bought a Blackhawk Titan with a 3 litre bladder.
The thing is not cheap at all, and after delivery and taxes I paid more than 250 euros, but the pack is really high quality and as the US guys say: "heavy duty".
Long story short: after only one use of the bladder I noticed some nasty mould in it and I was not able to remove it.
I send an email to the company with some pictures of the bladder and they came back to me almost immediately.
After a couple of email exchanges they agreed to send me a new one... and two weeks after when I open the package what I got was: a complete new backpack!! and they even paid for the taxes !!!
I have absolutely no connection with this company, but you don't see this kind of service very often and I thought that the very least I could do is to share my experience.
Apologies if the story was too long.
Cheers
Toni
I saw a couple of threads praising good customer service and I thought that I should also share my experience.
Some months ago (and after a long search) I decided to buy mid-sized backpack /rucksack. Since most of my trips are 2-day trips, I went for one of those 72 hr packs. I bought a Blackhawk Titan with a 3 litre bladder.
The thing is not cheap at all, and after delivery and taxes I paid more than 250 euros, but the pack is really high quality and as the US guys say: "heavy duty".
Long story short: after only one use of the bladder I noticed some nasty mould in it and I was not able to remove it.
I send an email to the company with some pictures of the bladder and they came back to me almost immediately.
After a couple of email exchanges they agreed to send me a new one... and two weeks after when I open the package what I got was: a complete new backpack!! and they even paid for the taxes !!!
I have absolutely no connection with this company, but you don't see this kind of service very often and I thought that the very least I could do is to share my experience.
Apologies if the story was too long.
Cheers
Toni